„forward2me“ apžvalgos

Hi there, Many thanks for your feedback. I am sorry to hear you have mixed experiences for our services. I have been looking into the details for your second shipment and I can see that this refers to the 2 bottles of wine you required to ship to your address in France back in December 2021. I do feel we handled your alcohol shipment queries correctly based on the import information we had been provided by the couriers in relation to alcohol imports into France from UK. I understand the import guidelines, for alcohol to France, was not shared with you originally before the package was shipped, however, as per the import guidelines, our team were confident that there would not be any repercussions for your alcohol shipment to France because the contents of your shipment was as per the import guidelines. However it is possible the import guidelines stated by the couriers, for alcohol to France has been misinterpreted for your alcohol goods and we sincerely apologize for this error and for any further delays or inconveninece this issue may have caused you. I believe one of my customer service agents is closely monitoring the return for your alcohol shipment and they will be in touch with you very soon to assist you further and discuss the next steps for your alcohol items in more detail. I hope this helps you further. Kind Regards Hayley

Hi Lalu, Thanks for your feedback We apologize for the delay with completing the photo image request for the goods in your shipment, however, I can see the package from your shipment 16399825934258887 was booked in and dispatched from our Japan warehouse during the seasonal holidays in December 2021. During the Christmas period we were experiencing a major back log of repacks and package requests for all of our warehouses. All repack requests or package requests need to be verified and completed in the timely order that they are received to the warehouse. We do try and advise customers, where possible, to allow additional time for repack requests or package requests, including photo image requests, to be completed especially during our peak business seasons. We sincerely apologize for any frustration or upset these delays may have caused you. Kind Regards Hayley

Hi Andzejs,Many thanks for your feedback.I am sorry to hear you have felt dissatisfied with our services due to the document approval process from our Germany warehouse.I understand that one of your utility bills had been rejected due to the name that was shown on the utility bill not being your name as per your account details. However I can see this issue was eventually resolved for you after some guidance and assistance by one of our customer service agents.Forward2me will use the provided forms of identification for no other reason than working with the police and German authorities in any events of a fraud claim. We do not share this other than with official authorities and only on request. The information is stored and transmitted in an encrypted form. This process has been deployed through our service due to the amount of fraud reports and the document approval procedure was agreed during a verbal meeting between the local Germany authorities and our manager in Germany. Once both documents have been assessed and approved for your account you will not be asked to upload these documents again for shipping from our Germany warehouse address.We are sorry for any inconvenience this issue may have caused you. I hope this helps you further.Please do let us know if we can be any further assistance to you with anything else.Kind RegardsHayley