„FlyDirect“ apžvalgos

Thank you for your feedback, I'm sorry that the flight times this year didn't work as well for you. We always try to find the best available slots that we can for our passengers considering day of the week / time of day and cost. This year we decided a Sunday flight would be more favourable for people than a Thursday flight but unfortunately on a busy weekend day the prime time slots can be very hard to secure and also very expensive which means a higher flight price. We will consider your comments when we look at options for a 2017 programme. All luggage is now back in the island 1 day later. If you are one of the passengers awaiting your luggage I'm sure Swissport will have already contacted you. I hope you enjoyed the time you did have in Tenerife. Kind regards, Lydia Smith, General Manager - Channel Islands Outbound C.I.Travel Group

Thank you for your feedback, I'm sorry to hear that you didn't have a good holiday. I apologise for 45 minute delay to your return flight due to the flight being overweight. This shouldn't happen and we are currently following this up with the airline to find out why this happened. Kind regards, Lydia Smith Manager - Channel Islands Outbound

Thank you for your feedback, please accept my apologies for the delay to your return flight due to some of the baggage being taken off. We are currently following up with the airline to ensure this doesn't happen again in the future. I will pass on your comments to Swissport in relation to the baggage handlers. I'm glad you enjoyed Tenerife and I hope this didn't take away from the enjoyment of your holiday. I hope we might see you travel with us again in 2017. Kind regards, Lydia Smith Manager - Channel Islands Outbound

Thanks for the message. Please accept our apologies again for the long delay to the flight due to a series of unexpected events, firstly the hard lading of the inbound flight requiring the technician to assess the aircraft and then the extremely fierce storm conditions. I'm sorry you missed the first day of your holiday and arrived late on the Monday, these were exceptional circumstances and we did our best to look after you during this delay including the provision of a hotel which I hope helped a little. I hope you still got to enjoy the days you did have in Tenerife. Kind regards, Lydia Smith Manager - Channel Islands Outbound

Thanks you for your comments. The timings you were given were correct for the flights and I'm sorry for the short delays you experienced. Your outbound flight arrived late into Jersey as there were some passengers who needed special assistance in Tenerife. On the return flight, due to unforeseen circumstances, the crew weren't available to fly until slightly later. We always try to secure the best available day / time slots for our clients and I'm sorry these didn't work as well for you this time. I hope you still had a great time in Tenerife. Kind regards, Lydia Smith Manager - Channel Islands Outbound