Kaip renkami „Feefo“ atsiliepimai?

Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.

Kas gali palikti „Feefo“ atsiliepimą?

„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.

Kaip tikriname atsiliepimus?

Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.

Kaip elgtis su netikrais atsiliepimais?

„Feefo“ užkerta kelią netikriems atsiliepimams, nes atsiliepimus kviečiame teikti tik patikrintus pirkėjus.

First Fence apžvalgos

Rodomos visos 2,132 apžvalgos (-ų)

Valued Customer

9 years ago

Ką Valued Customer sakė apie First Fence:

Customer liaison needs to seriously improve.

When a customer takes the time to phone for a quotation in order to satisfy that customer it might be an idea to return the call with the customers requirements. This has happened on more than one...

Skaityti daugiau

Donna

First Fence

9 years ago

Thank you for your feedback Shaun. I have looked into this for you and understand there was a communication error between departments. This should no longer be a problem as the phone system has been rectified for this. If you require anything moving forward please do not hesitate to contact us or visit http://www.firstfence.co.uk/

Pirkimo data: 18/08/2016

Valued Customer

High Wycombe

9 years ago

Ką Valued Customer sakė apie First Fence:

Whilst delivery was well organised, I was supplied with the incorrect length gate posts. This was not evident until the post were concreted in position and an attempt was made to hang the gates....

Skaityti daugiau

Donna

First Fence

9 years ago

Hi Barry, thank you for your feedback. Since your order quality control procedures have been improved to ensure picking errors are not a regular occurence. I understand this does not change the job we supplied for you previously, however moving forward we will do everything we can to ensure this does not happen again. If you require anything moving forward please do not hesitate to contact us on 01283 512 111 alternatively sales@firstfence.co.uk

Pirkimo data: 22/09/2016

Patikimas klientas

9 years ago

Customer service is poor - unable to contact the person who sold me the goods Unable to offer a fair price probably will try using you again when the need arises

Donna

First Fence

9 years ago

Thank you for your feedback, we are sorry to hear this. We are constantly trying to improve our service and would appreciate if you could email sales@firstfence.co.uk with the full details. With this information we can look to ensure the problems you encounted do not happen again. We respect your thoughts on this matter, however if you do need anything please do not hesitate to contact us and we will do everything we can to provide you with the service deserved.

Pirkimo data: 06/01/2017

Patikimas klientas

9 years ago

painless

Excellent service. Arrived on time. Driver helped to unload.

Donna

First Fence

9 years ago

Thank you very much for your feedback. I am happy you were pleased with our Service and found our driver to be very helpful. We have stock on the ground ready to go across the UK in our depots if you need anything else feel free to call us on 01283 512 111 or visit http://www.firstfence.co.uk/

Pirkimo data: 28/02/2017

Valued Customer

Gillingham Kent

9 years ago

Ką Valued Customer sakė apie First Fence:

You sent us the wrong gate post for the gates you supplied, you delayed in your response to my concern to solve this matter, which is still outstanding now. Your customer service avoided my calls to...

Skaityti daugiau

Donna

First Fence

9 years ago

Hi Phil, really sorry to hear this. I have looked into this for you and spoken to customer services. I understand that they are currently dealing with one of your colleagues to get this resolved. First Fence customer services are awaiting a response however and cannot resolve anything until they have a response. I have tried to contact you in relation to this but unable to get through. Please can you contact Customer Services on 01283 512 111 or email customer.services@firstfence.co.uk so we can get this sorted for you as quick as possible.

Pirkimo data: 08/03/2017

Valued Customer

9 years ago

Ką Valued Customer sakė apie First Fence:

Purchased Scaffold boards from first fence,great price, great delivery, great product, I will definitely be using them again.

Donna

First Fence

9 years ago

Thank you for the feedback. Happy to hear you enjoyed our service and are happy with the product quality. Any further Temporary, Permanent or Traffic Management needs please contact us or visit http://www.firstfence.co.uk/

Pirkimo data: 22/11/2016

Patikimas klientas

9 years ago

Frequent delivery mistakes and when an item failed they weren't interested

No quibble replacements

Donna

First Fence

9 years ago

Thank you for your feedback. Can you confirm this in further detail to sales@firstfence.co.uk. This will hopefully help us to improve our services and products to ensure this does not happen moving forward. For any more information, please feel free to contact us on 01283 512 111.

Pirkimo data: 28/06/2016

Valued Customer

9 years ago

Ką Valued Customer sakė apie First Fence:

Poor service

Donna

First Fence

9 years ago

We are sorry to hear this. We are constantly trying to improve our service and would appreciate if you could email sales@firstfence.co.uk with the full details. With this information we can look to ensure the problems you encounted do not happen again. We respect your thoughts on this matter, however if you do need anything please do not hesitate to contact us and we will do everything we can to provide you with the service deserved.

Pirkimo data: 05/05/2016

Valued Customer

9 years ago

Ką Valued Customer sakė apie First Fence:

First class service and product

Great service, prompt delivery and an excellent product.

Donna

First Fence

9 years ago

Thank you for the feedback. Happy to hear you were pleased with our service and are happy with the product quality. Any further Temporary, Permanent or Traffic Management needs please contact us or visit http://www.firstfence.co.uk/ We have stock ready to go across our depots in the UK

Pirkimo data: 16/05/2016

Valued Customer

9 years ago

Ką Valued Customer sakė apie First Fence:

Poor

Saleswoman did not understand how many uprights were needed to support two panels and on delivery the three uprights supplied were different heights from the two panels and had to be changed. Bit of...

Skaityti daugiau

Donna

First Fence

9 years ago

Thank you for your valued feedback, and apologies you had problems on your order. Since Christmas we have started an intensive product training, to make sure all sales staff understand the materials inside and out. This is to stop problems caused by a misunderstanding of a customer’s requirements happening in future. Unfortunately I know this won’t change things for you and your last job, however if you do need anything at all in future please do contact us on 01283 512111, and we will endeavour do to everything possible to make sure your runs smoothly.

Pirkimo data: 16/06/2016

Negavote kvietimo palikti atsiliepimą?

Feefo Trusted Service Awards

Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.

Kas yra „Trusted Service Awards“ apdovanojimai

Kodėl verta pasitikėti „Feefo“ atsiliepimais?

Sužinokite daugiau apie „Feefo“

„First Fence“ apžvalgos

Kaip renkami „Feefo“ atsiliepimai?

Kas gali palikti „Feefo“ atsiliepimą?

Kaip tikriname atsiliepimus?

Kaip elgtis su netikrais atsiliepimais?