Hello,
Thank you for taking the time to leave a review. We really appreciate all feedback—positive or constructive—as it helps us to improve and continue delivering the best service we can.
After reviewing the call recording, we can confirm that the order placed over the phone matched what was delivered. We’re sorry to hear that it wasn’t what you were expecting, and we completely understand how frustrating that must be.
I can see that our customer service team did contact you to explain that these products are not a standard stock item, so we’re unfortunately unable to accept returns. That said, we’d be more than happy to help with a quote for anything else you do require, if that’s still of interest.
If you’d like to discuss further, feel free to reach out to us. We’re always here to help and would love the opportunity to support you with any future orders.
Thanks again for your feedback—we really do value your business and hope to work with you again soon.
Warm regards,