„Explore“ apžvalgos

Hi Paul, thank you for your Feefo its great to hear about your personal highlights. In regards to your comments about the walk in the Carpathian Mountains, upon investigating this point with your Explore leader, I understand that usual route was taken and that it took an hour in total, yet that two options were offered one being for those who wish to hike with a local guide, and the other being the cable car option with your leader and that your group were briefed in advance regarding the less than ideal weather conditions at the time, plus the terrain itself. I am sorry to hear that you fell however, however it seems your leader wasn't unfortunately aware of this at the time to provide assistance and support.

Thank you for your comments Christine, all of which has been passed onto our Operations and Product Managers for the area for them to review. Its disappointing though to read that you feel the Yurt camp stay wasn't worthwhile on day 8, on route to Samarkand this does appear to be very subjective though, as others have noted this accommodation as a personal highlight for their entire trip yet well certainly monitor feedback in this regard very closely going forward. If you wish to discuss your experience further, please do contact us directly: cr@explore.co.uk.