as described,good price and prompt delivery.Very happy will use again.
Atsiliepimai apie gaminius
Pirkimo data: 28/07/2017
0
Bendrinti
MB
Michael Brain
Patvirtinta „Feefo“
8 years ago
Ką Michael Brain sakė apie Essential Supplies:
produced good products in a reasonable timescale
Atsiliepimai apie gaminius
Pirkimo data: 28/07/2017
0
Bendrinti
RW
Rosanna Wood
Patvirtinta „Feefo“
8 years ago
Ką Rosanna Wood sakė apie Essential Supplies:
The product was of very poor quality, however they are arranging to collect it and offer a full refund.
Atsiliepimai apie gaminius
Įkelta medija
Peržiūrėti visą mediją (2)
Pirkimo data: 21/07/2017
0
Bendrinti
PM
Paul McNaughton
Patvirtinta „Feefo“
8 years ago
Ką Paul McNaughton sakė apie Essential Supplies:
The service was good, The products not so good. The pins on the fairy lights broke on first use. The plastic used in the connectors is flimsy compared to a set a bough tlast year.
Simon James
Essential Supplies
8 years ago
Hi Paul. Thanks for your feedback, we always welcome feedback as we do take note and can use it to help improve our products and service for all our customers.
This morning both myself and Alex (technical Lighting Sales) have examined your products and the complete range. Our manufacturer in China did use a softer plastic for this latest batch, we were told this helps with waterproofing and general use in colder winter temperatures, so it has been sold to us as a superior product.
Yes you are correct that there is some flexability in the pins, and the softer shell round the pins. We found the functionality to be good, although you do need to be a bit more careful to align the pins when joining plugs and sockets. We never got any broken or bent pins.
On reflection I agree with you, and prefer the harder plastic, so we will make sure that future stocks are ordered in the harder plastic.
We will also be offering you free replacements.
Sorry for all the inconvenience. Regards Simon James - Director
Atsiliepimai apie gaminius
Simon James
Essential Supplies
8 years ago
Hi Paul.
Thanks for your feedback, we always welcome feedback as we do take note and can use it to help improve our products and service for all our customers.
This morning both myself and Alex (technical Lighting Sales) have examined your products and the complete range. Our manufacturer in China did use a softer plastic for this latest batch, we were told this helps with waterproofing and general use in colder winter temperatures, so it has been sold to us as a superior product.
Yes you are correct that there is some flexability in the pins, and the softer shell round the pins. We found the functionality to be good, although you do need to be a bit more careful to align the pins when joining plugs and sockets. We never got any broken or bent pins.
On reflection I agree with you, and prefer the harder plastic, so we will make sure that future stocks are ordered in the harder plastic. We will also be offering you free replacements.
Sorry for all the inconvenience. Regards Simon James - Director
Simon James
Essential Supplies
8 years ago
Hi Paul.
Thanks for your feedback, we always welcome feedback as we do take note and can use it to help improve our products and service for all our customers.
This morning both myself and Alex (technical Lighting Sales) have examined your products and the complete range. Our manufacturer in China did use a softer plastic for this latest batch, we were told this helps with waterproofing and general use in colder winter temperatures, so it has been sold to us as a superior product
Yes you are correct that there is some flexability in the pins, and the softer shell round the pins. We found the functionality to be good, although you do need to be a bit more careful to align the pins when joining plugs and sockets. We never got any broken or bent pins.On reflection I agree with you, and prefer the harder plastic, so we will make sure that future stocks are ordered in the harder plastic.
We will also be offering you free replacements.
Sorry for all the inconvenience.
Regards Simon James - Director
Simon James
Essential Supplies
8 years ago
Hi Paul.
Thanks for your feedback, we always welcome feedback as we do take note and can use it to help improve our products and service for all our customers.
This morning both myself and Alex (technical Lighting Sales) have examined your products and the complete range. Our manufacturer in China did use a softer plastic for this latest batch, we were told this helps with waterproofing and general use in colder winter temperatures, so it has been sold to us as a superior product
Yes you are correct that there is some flexability in the pins, and the softer shell round the pins. We found the functionality to be good, although you do need to be a bit more careful to align the pins when joining plugs and sockets. We never got any broken or bent pins.
On reflection I agree with you, and prefer the harder plastic, so we will make sure that future stocks are ordered in the harder plastic.
We will also be offering you free replacements.Sorry for all the inconvenience.
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Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Thanks for your feedback, we always welcome feedback as we do take note and can use it to help improve our products and service for all our customers.
This morning both myself and Alex (technical Lighting Sales) have examined your products and the complete range. Our manufacturer in China did use a softer plastic for this latest batch, we were told this helps with waterproofing and general use in colder winter temperatures, so it has been sold to us as a superior product.
Yes you are correct that there is some flexability in the pins, and the softer shell round the pins. We found the functionality to be good, although you do need to be a bit more careful to align the pins when joining plugs and sockets. We never got any broken or bent pins.
On reflection I agree with you, and prefer the harder plastic, so we will make sure that future stocks are ordered in the harder plastic.
We will also be offering you free replacements.
Sorry for all the inconvenience.
Regards
Simon James - Director