Incorrect item delivered, waiting 5 weeks for replacement, still not arrived
Allan
Electricpoint.com
10 years ago
Hello Matt, firstly apologies for this. MK initially sent us the wrong product (we should have picked up on this but we didnt) and we are still waiting on the right product... I have just chased MK they are advising delivery on Wednesday 27th January. MK make a great product but like everyone else seem to be carrying less and less on the shelves these days. I am sorry for the trouble you have had with this. Kind Regards, Allan
Patikimas klientas
10 years ago
Hi Allan
I emailed on 18th asking if delivery could be to another address as we have finished working at the original site, but have not had a reply (now 26th)....
Allan
Electricpoint.com
10 years ago
Hello Matt, I have your email this will be actioned. I have also just double checked with MK your 1 module frontplate will be delivered here today so we will do the exchange tomorrow if that is agreeable? Kind Regards, Allan
Still not received goods paid over a month ago sent three emails with no response very disappointed with the overall experience will never be using again
Allan
Electricpoint.com
10 years ago
Good Afternoon Amjad, we have had a reshuffle in our customer service and your email was completely missed, you have my sincere apologies. You have also received this feedback email in error....Your Frontplates have actually only just been booked in from MK apologies on the delay we have been waiting for them to come in. We will be dispatching them overnight for delivery too you tomorrow. Kind Regards, Allan
Tried to return the product. Emails constantly ignored. Will never use this company again.
Allan
Electricpoint.com
10 years ago
Good Morning Leslie, I am very sorry to hear this I am unsure what has happened here... I cant find any record of an email from your name or email address? Which email address are you using? We do try and respond to all email inquiries. Has your return been dealt with? Kind Regards, Allan
Electricpoint.com are one of the UK's leading Electrical wholesalers, available both to the public and trade customers. We specialise in bringing you the lowest price for top quality products from brands such as Dimplex, Wylex and Megaman.
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Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Electricpoint.com are one of the UK's leading Electrical wholesalers, available both to the public and trade customers. We specialise in bringing you the lowest price for top quality products from brands such as Dimplex, Wylex and Megaman.