Thank you for taking the time to share your experience.
We’re really sorry to hear about the delivery issues you faced — it’s understandably frustrating when a parcel goes to the wrong address, despite your efforts to be in and prepared. While we’re pleased that the item reached you in the end (thanks to a helpful neighbour!), this clearly wasn’t the smooth experience we aim to provide.
We’ll be sure to pass this feedback on to our courier to help avoid similar issues in the future. Thank you again for your order, and for your patience.