Kaip renkami „Feefo“ atsiliepimai?

Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.

Kas gali palikti „Feefo“ atsiliepimą?

„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.

Kaip tikriname atsiliepimus?

Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.

Kaip elgtis su netikrais atsiliepimais?

„Feefo“ užkerta kelią netikriems atsiliepimams, nes atsiliepimus kviečiame teikti tik patikrintus pirkėjus.

Dobies Atsiliepimai | Klientų aptarnavimo atsiliepimai apie {{merchantUrl}} | „Feefo“

Rodomos visos 9,808 apžvalgos (-ų)

Anthony Roofe

Patvirtinta „Feefo“

4 years ago

Ką Anthony Roofe sakė apie Dobies:

Amaryllis bulbs not happy

Ordering and delivery was very good

Naomi

Dobies

4 years ago

Many thanks for your 5 star review and I am sorry to hear you are not happy. I do apologise if 2 of the Bulbs are not growing so have replaced them for you. We do appreciate your valued feedback and apologise for any inconvenience.

Anthony Roofe

4 years ago

Thank you for your quick reply and many thanks for replacing 2 more bulbs I did not expect that thanks again

Bernard Partridge

Patvirtinta „Feefo“

Nothamtonshire

4 years ago

Ką Bernard Partridge sakė apie Dobies:

Would recommend Dobies.

The product we received was in excellent. Received in good condition.Good time. Very pleased.

Naomi

Dobies

4 years ago

Thank you for the positive review of your order. I am glad to hear the plant arrived promptly and was in a good condition. Your feedback is appreciated.

Patikimas klientas

Patvirtinta „Feefo“

4 years ago

Excellent service and products.

This order arrived in a split delivery, but all items arrived safe and well, will be using them again..👍🏻👍🏻

Naomi

Dobies

4 years ago

Thank you for your positive review of your order. I am sorry if the order arrived split. This may have been because the items were sent from different sources so apologies for any inconvenience. I am glad to hear everything arrived safe and that you will use us again. Your comments are much appreciated.

Patikimas klientas

Patvirtinta „Feefo“

4 years ago

Very good service and product needs time to perk up

Very good service and product

Naomi

Dobies

4 years ago

Thank you for your positive review. I am glad to hear you are happy with our service and the product. The plants should grow on successfully given some time.

Patikimas klientas

Patvirtinta „Feefo“

4 years ago

Very good service and product

Very good service and product, delivery on time well packed and protected

Naomi

Dobies

4 years ago

Many thanks for leaving your positive review. I am pleased you are happy with our service, that your order was well packaged and delivered promptly. Your comments are much appreciated.

Patikimas klientas

Patvirtinta „Feefo“

4 years ago

Order status not available on Website

Dobies website is not fit for purpose when you can't check the status of your orders when you're logged in. Also when I called the help desk the advisor told me he would fix an issue with my email...

Skaityti daugiau

Emily

Dobies

4 years ago

Thank you for your review and feedback. We are sorry to hear of the issues you have experienced reviewing your order status. We are currently working on our website to bring this feature back as it was temporarily removed due to some issues. Customer communication is very important to us and whilst our website does not have this feature, we are in the meantime, ensuring to send all customers a dispatch notification email with there tracking information so you can keep up to date on your order status. If any delays occur to an order, we will email you also to inform you of any issues. We can confrim your email address has been updates against your account to ensure no further issues occur.

Patikimas klientas

4 years ago

I can confirm you have NOT updated my email address as stated above, which I assume is why I did not receive a dispatch notification email. I have again tried to log on using the correct email address and receive the message " No account registered under this email address" The only reason I received this message is because I created a new email account to accommodate for your shortcoming in not correcting my email address. Regards

Patikimas klientas

Patvirtinta „Feefo“

4 years ago

Don’t bother - Appalling service

Terrible. Placed order online but got no confirmation. Rang their customer service who said I should wait at least one hour. Rang again after 2 hours. Told it would take 48 hours to be...

Skaityti daugiau

Amy

Dobies

4 years ago

Thank you for your review. We sincerely apologise that you did not receive a follow up in relation to your order. We have emailed you directly in relation to this and apologies for any disappointment and inconvenience caused. Kind Regards, Dobies

Patikimas klientas

Patvirtinta „Feefo“

4 years ago

Amaryllis bulb

The first bulb delivered was rotting at the neck. The response was good to my complaint but the time from saying it was dispatched 1/12 to delivery 6/12 was quite a long time for a tender bulb. Also...

Skaityti daugiau

Amy

Dobies

4 years ago

Thank you for your review. We are sorry to hear that your original bulb was rotten on arrival. We are pleased to hear that we were able to get this resolved but apologise that there was a lengthy delivery time. We appreciate your comments and will pass on your feedback. Kind Regards, Dobies

Patikimas klientas

Patvirtinta „Feefo“

4 years ago

Great product excellent service

Amy

Dobies

4 years ago

Thank you for your review. We are pleased to hear that you are happy with the product and service that you have received. We always appreciate positive feedback and pride ourselves in ensuring our customers are delighted with all aspects of the service received. Kind Regards, Dobies

Patikimas klientas

Patvirtinta „Feefo“

4 years ago

Great value for money

One of the garlic bulbs was mouldy and could not be used although all the shallots were fine and plenty of them especially for the amount paid

Amy

Dobies

4 years ago

Thank you for your review. We are sorry to hear that the garlic bulbs on a previously order arrived mouldy, we have arranged for some replacements to be sent out to you which we are sure that you will be delighted with. Kind Regards, Dobies

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Kas yra „Trusted Service Awards“ apdovanojimai

Kodėl verta pasitikėti „Feefo“ atsiliepimais?

Sužinokite daugiau apie „Feefo“

„Dobies“ apžvalgos

Kaip renkami „Feefo“ atsiliepimai?

Kas gali palikti „Feefo“ atsiliepimą?

Kaip tikriname atsiliepimus?

Kaip elgtis su netikrais atsiliepimais?