Dear Yvonne,
Thank you for taking the time to share your experience. We’re truly sorry to hear about the distress and disappointment you’ve gone through, and we want to acknowledge how difficult this journey must have been for you. Dental care abroad can be a major decision—physically, emotionally, and financially—and we deeply regret that your experience didn’t meet your expectations.
At Dental Departures, our core commitment is to support patients in making informed, confident choices about their care. We do not take lightly the trust you placed in us, and it’s clear that your experience left you feeling overwhelmed and unsupported. For that, we sincerely apologize.
Upon reviewing your case, our records indicate that our team coordinated multiple consultations across clinics at your request to provide you with the flexibility and information necessary to find the right fit. That said, we understand that even with the best intentions, things can still go wrong—and we’re truly sorry that this was your outcome.
To ensure we can provide meaningful support and follow-up, we would appreciate clarification on which clinic ultimately performed the treatment in question. This will help us better understand the situation, assess where improvements are needed, and, if possible, advocate on your behalf.
Our team remains committed to patient well-being, and we’re here to listen and help—whether to discuss what happened or to see how we might support you going forward. Please don’t hesitate to reach out to us directly at care@dentaldepartures.com or 1-888-673-6134.
Sincerely,
Dental Departures Team
