„Charles Tyrwhitt“ apžvalgos

Thank you for your feedback, and we are very sorry to hear that your recent experience was not a positive one. Having reviewed your previous web chat with our team, I can confirm that you received a special discount which, like most of our offers, cannot be combined with other promotional discounts. We had shared the relevant terms and conditions, and I can see that the discount was successfully applied to your order. We apologize for any disappointment caused by not being able to combine offers, and we hope you will enjoy your new shirts, which we understand have now been delivered. Please be assured that we truly value your loyalty and support over the years, and we look forward to continuing to provide the exceptional products and service you have come to expect from Charles Tyrwhitt.

It's wonderful to hear that you received professional and friendly service from our team at the Belmont store. We truly appreciate you taking the time to share your experience and hope to welcome you back to the store soon.

Thank you for your feedback. We’re sorry to hear the sizing was not quite right. As sizing can vary between brands, we always recommend using the size guides on the Charles Tyrwhitt website, particularly if you are new to us or ordering after some time. Our team is also available 7 days a week should you need any sizing assistance. We are sorry that you were unhappy with our returns handling fee, which helps cover rising shipping, handling, and other non-recoverable costs. Please note this fee is charged per returned parcel, not per item. If the shirts were unsuitable, we would be happy to help find a better fit, size, or style. All exchanges are completely free of charge, and we also offer a generous 6-month guarantee. An email has been sent to you offering further assistance should you decide to reorder. We hope to have the opportunity to demonstrate the quality and service our customers have come to expect from Charles Tyrwhitt over the years.