„Charles Tyrwhitt“ apžvalgos

Thank you for taking the time to provide this feedback, though we are sorry that you received a garment that was not up to scratch, in this case scratched and dirty. This should absolutely not have happened and we have issued an expedited replacement which will be thoroughly checked to ensure it is as close to perfect as can be. We are confident that this will restore your faith in our products and service.

Thank you for taking the time to leave a review, although we are sorry that you have had difficulty identifying the best size and fit for you. It is for this precise reason that we offer a 6 month guarantee with cost free exchanges, so you can ensure everything fits like a glove. We offer a variety of fits, alongside the variety of size options, to make each garment feel bespoke. Our sizing guides, which can be found on every product page will help you choose what is best for you and give clear instructions on how to measure yourself. You can begin this process by visiting https://charlestyrwhitt.returns.international/pro and entering your order number and email address. Select which item(s) are being returned and provide the return instructions. If exchanging, please provide the product code of the item you wish to receive in exchange. You can identify the product code by adding your preferred items to the bag on our website, where the code will be displayed beneath the product name. Your return instructions will be processed within 92 hours of your prepaid label being scanned by the postal service and we will email you when this has been processed. If returning for a refund, this will then be visible on your statement within the subsequent 5 business days. Please note returns made solely for refund are subject to a handling fee, deducted from the refund amount, of $9.95. This is per return made, not per item returned and is not applied to exchanges. We hope you will give us the chance to demonstrate the quality we have to offer, in the perfect size for you.

Thank you for taking the time to provide this feedback, although we are sorry that you found our shipping service to be too slow. Having reviewed your order tracking, the package was delivered three days ahead of the expected arrival date, so it is a shame this was still too slow for your needs. In case you were unaware, we do offer a more expedited delivery service than that chosen when you placed your order, so we encourage using this should you need a quicker delivery in future. Similarly, if wishing to exchange more quickly, you are welcome to reorder the garments needed at the same offer price and return the initial order for a refund. We are sorry to have let you down but hope you will give us the chance to restore your faith in us soon.