„Charles Tyrwhitt“ apžvalgos

Thank you for taking the time to provide this feedback, although we are sorry that our sizing has not proven right for you. Items that are altered, including pockets being attached, shortening garment lengths or monogrammed are excluded from our returns policy. This is advised in our terms and conditions, returns FAQs and when selecting each alteration on our website before adding the item to the bag, so it is disappointing you were not aware of this. On this occasion only, we will waive this exemption so you can exchange your shirt for a better fit for you and are awaiting your instructions for the size to issue by way of replacement. We hope you will give us the chance to demonstrate the quality we have to offer, in the perfect size for you.

Thank you for taking the time to provide this feedback, although we are sorry this garment is different to what you had expected. Alongside our 6 month guarantee with cost free exchanges, we offer a variety of fabric weaves and types offering different textures, hand-feels and benefits. Our Customer Service Team are on hand to assist you in exchanging for an alternate style, should you require assistance in identifying the best design for you. I will be sure to share your comments with our Buying Team to consider when planning changes to the range in future.