„Charles Tyrwhitt“ apžvalgos

I am extremely saddened to hear that you have not found the experience with our mail order system to be on the same level as that in our shops. I do agree that a more personal approach is achieved through the shop, where our customers can view and touch the products as well as chat to our customer service assistants. Our representatives on the telephone have been given extensive training so that this same personal touch is experienced over the phone, as much as it can be. I am very sorry that in your case you feel this does not happen. Each customer will find they have a preferred method of shopping and I am glad that our shop outlets enable you to receive a pleasant experience from the company, when purchasing your clothing. I am confident however that should you need to use our mail order system in the future, you will find that the service is of the same quality.

I am very sorry to hear that you have received this shirt in a less than desirable state. We take every measure to ensure that our garments are packaged appropriately for delivery so as to reduce any chance of the item becoming damaged through postal handling. I do hope that it has not caused too much inconvnenience to iron out and I hope that the shirt is to your satisfaction. If this is not the case, then we will of course be more than happy to exchange the shirt so that you receive one in a perfect condition. Should you wish to return the item, please use our freepost address below: Charles Tyrwhitt FREEPOST NAT20390 Milton Keyes MK15 8BR Please accept my apologies for the experienceyou have had on this occasion. I do hope we are able to restore your faith in future contact.