„Charles Tyrwhitt“ apžvalgos

Thank you for leaving your feedback with us alongside your generous rating of five stars. I'm pleased to hear that our products and service have exceeded your expectations on this occasion and we look forward to hearing from you again soon.

Thank you for taking the time to share your feedback regarding your experience with our exchange service. We are very sorry for the delay. Exchanges are typically processed within 2–3 days of you posting your return parcel, so it's disappointing to see that your exchange was not completed within this timeframe. We have shared your feedback with the relevant team so that we can review what happened and work to reduce the likelihood of this occurring again in the future. Our Customer Services team has emailed you today to confirm that your exchange has now been processed. Your replacement item has also been upgraded to our Express Delivery service and is expected to arrive within 4–8 working days. We hope the steps we have taken to resolve this matter help restore your confidence in our service, and we look forward to welcoming you back again soon.

Thanks for leaving your feedback with us, and I'm sorry to hear that our response through email has taken longer than normal. I'm afraid that we are considerable busier than usual here and we are responding to our customers as soon as possible. I can see that my colleague Duncan has explained that there was an error in service with the colleague whom attempted your exchange on the phone and feedback has since been provided to them and their manager to reduce the chance of this happening again. Duncan has processed your exchange and I hope that you enjoy it once it arrives.