Thank you for your feedback. We are sorry to hear that you were not happy with our product. It is extremely rare that our customers are dissatisfied with the Swarovski brand.
Unfortunately, on this occasion, we were unaware that you were dissatisfied with your purchase. If we had known, we could have worked with you to find a more suitable product from one of our other brand offerings.
We have looked into our service levels and we are happy that we delivered the crystals to you, wrapped and packed correctly, in a speedy, efficient manner.
If you would like to email us stating the nature of the quality issues you experienced with the Swarovski crystals, we will be happy to look into this for you. Our email address is sales@crystalparade.co.uk
We look forward to hearing from you.
Kind regards
Wendy C. Miller
Director
