I can't comment on policy use, in the end we cancelled our policy , after the 14 days cooling off period, as due to health issues our first planned trip using the policy had to be cancelled. ...
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2
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
4 years ago
Bought many times, now second guessing their professionalism
Bought the wrong insurance by accident , immediately emailed them to ask to change it . No one replied until late the next day. Basically saying they couldn’t change the policy. I asked if they could...
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Customer Service Team
Cover4Rentals
4 years ago
Hello there, thank you for your feedback. I am sorry to see you are unhappy. The policy you purchased cannot be amended and my colleague offered assistance as a goodwill gesture which you agreed to. You replied to us on the Friday end of day and it was a bank holiday weekend in the UK which means we were not open until the Tuesday. We always try to answer within 2 business days if possible and I can see my colleague replied to you on the Wednesday which is within this time frame. If you need anything else, do contact us. Kind regards, Mailys
Patikimas klientas
4 years ago
Yes, in the mean time it is Thursday, I still haven't received anything back from you. Still waiting for my confirmation of cancellation. People buy policies and sometimes need their immediate cancellation , as you say you can do in your website.
Customer Service Team
Cover4Rentals
4 years ago
My colleague had messaged you on the Wednesday and finalised it on the Thursday after she had heard back from you. We do our best to respond back to everybody as quickly as you can but I am sure you can appreciate that bank holiday weekend returns are always busy. I believe everything has now been actioned on your policy. Do get back in touch if needed.
5
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
4 years ago
Parking close to terminal
Having parking only a few metres walk to the terminal which was important to us. It was easy to book at a reasonable price.
1
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
4 years ago
Very easy to book with you.
Everything easy to understand and book.
0
Bendrinti
AS
andrea santorelli
Patvirtinta „Feefo“
4 years ago
Ką andrea santorelli sakė apie Cover4Rentals:
Stay away
They don't pay the excess insurances
Customer Service Team
Cover4Rentals
4 years ago
Hello there, thank you for your feedback. I am sorry to see you were unhappy with the claims delays. I have been following up closely my colleague who has been following up with you to sort it out. I understand you had some delays initially and some difficulties getting on the phone to them. Whilst my colleague has followed up on your behalf, I have also highlighted to the company the issues on getting through to them on the phone you have experienced. I understand that the claim has now been settled as you have provided the missing documents on your end. Do reach out if you need further assistance and we can help. Kind regards, Mailys
0
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TL
THEODORUS VAN DER LAAN
Patvirtinta „Feefo“
Saint Florent en Veille
4 years ago
Ką THEODORUS VAN DER LAAN sakė apie Cover4Rentals:
a smached window last year in june and y was refunded one month after.
Y had a smached window last year in june and y was refunded one month after my clame , so y am very satisfied to by refunded so quick .that's we y insured myself for this years holliday again.
0
Bendrinti
DN
Donna Nunn
Patvirtinta „Feefo“
4 years ago
Ką Donna Nunn sakė apie Cover4Rentals:
Ok i didnt beed a claim..
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
4 years ago
taking out the insurance cover was made easy.
It was easy to navigate and decide what cover to opt for. Yes, I would recommend Cover4Rentals to family or friends.
0
Bendrinti
CM
Christine Morton
Patvirtinta „Feefo“
Germany
4 years ago
Ką Christine Morton sakė apie Cover4Rentals:
Wait and see
Quick to sort out insurance and good price for a years cover. Be interesting to see how it would be if you had a claim. Got the insurance for holiday in Australia that was covered by this insurance.
We're Cover4Rentals. We specialise in global car rental excess insurance which could save you up to €200 when you're next at the car rental desk. We can provide cover for people living outside of the UK and pride ourselves on excellent service and our dedicated and knowledgeable customer service team.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
We're Cover4Rentals. We specialise in global car rental excess insurance which could save you up to €200 when you're next at the car rental desk. We can provide cover for people living outside of the UK and pride ourselves on excellent service and our dedicated and knowledgeable customer service team.