„Contours Holidays“ apžvalgos

Thank you for trusting us with multiple holidays - we're thrilled to hear you enjoyed this one, too!

We regretted to read of your less-than-satisfactory experience at the last accommodation on your holiday - we were grateful for you reaching out to us about this. A full refund for the cost of the nights you unfortunately did not enjoy had been issued to you before your review (and acknowledged by yourself), so we regret to read your claim here stating otherwise. Unfortunately, we were not given the opportunity to rectify the situation for you at the time. We take concerns about accommodation seriously and hope to resolve any issues promptly once we are notified - we have an out-of-hours phone service for you to contact in the event of any issues like this when our office is closed. We cannot cover travel costs to or from our holidays - this is made clear on our documentation and website. Thank you again for keeping in touch with us. We hope you enjoyed the rest of your holiday around the Isle of Anglesey.

We're so pleased we were able to make those changes hassle-free! Thanks very much for taking the time to write a review.

Thanks very much for your feedback! We're glad you enjoyed your walk.

We're glad you think so! Thanks for writing a review.

We're thrilled to hear our help with your revised route delivered a great walking holiday - what a great theme for the walk, by the way!

We hope that hot day went well! This summer has certainly walked a very fine line between a walker's delight and A Bit Too Much. Thank you for taking the time to write a review.

Excellent news. Thanks very much for writing a review!

Thank you for your review; we're glad to hear you enjoyed the accommodations we provided. We regret to read about the part of the trail you encountered that has recently closed, and how it impacted the enjoyment of your holiday. We are concerned by your comments as we had directed you to a website in your holiday pack which had information about this path closure, the safe alternative around the closure, and also of other diversions currently on the trail. We regret to read that you had not spotted this in your holiday pack as it would have avoided this surprise on the day. We will seek to make the information we include in our holiday pack more explicit, and will pass on your comments to the National Trails team about the difficulty following the signposts for this alternate path, which they claim should be clearly marked on the ground for ease of navigation (i.e. suggesting they add "you are here" to their on-the-trail maps to help with navigating around the closure). Thank you again for leaving this review.

Thank you for your thorough review of the holiday - we're thrilled our bookings worked well for you. We'd be hugely appreciative if you could submit the specifics of those incorrect distance and elevation facts via the in-depth feedback form within our members area so we can investigate.