„Contours Holidays“ apžvalgos

We understand that two of your accommodations presented invoices to you on check-out, showing how much we had paid for your stay. These do not reflect the costs paid for all the other accommodations booked for your holiday, so it was shame to read the two least expensive B&Bs had provided these receipts to you, which has clearly left this negative impression on your holiday. Feedback from our clients is gratefully appreciated as it helps us to continue working with accommodations you enjoyed, but also look into areas that didn't work as planned. We regret to read you did not enjoy some of the accommodations. We are grateful for you reaching out to us prior to your review about a couple of the hotels you did not enjoy. We have prompted you a few times to complete our feedback forms or share more details about your holiday so we could learn more about these "1-2 star quality" accommodations. We feel our responses thus far to you have been appropriate given the limited information you have shared with us by email. It is disingenuous to suggest that we are frauds if you are just taking the cost of two night stays on your walk, and comparing that number to the average cost per night for your holiday. Along with accommodations, we also arranged luggage transfers, taxis from and to the trail, our bespoke holiday pack, and services such as our Out-of-Hours number which is available when our office is closed. There is a lot more than just accommodation that goes into a Contours Holiday. Thank you again for your review.

Absolutely! Thank you for rating our service.

We're pleased to be consistent on this front. Thanks very much for writing a review.

We're pleased to hear that! Thanks for writing a review.

Thanks for writing a review! We're glad you enjoyed your walk along Hadrian's Wall Path.

We're thrilled everything went so well for you and that you enjoyed the trail! Thank you for writing a review.

Thank you very much for writing a review. We're glad to hear you had such a great experience with your hosts and enjoyed your accommodation.

That's always great to hear! Thanks very much for leaving a review.

Thank you very much for writing a review! We're pleased you enjoyed your walk.

We're glad to hear you enjoyed your holiday! Thank you for writing a review and flagging up the fuzziness over diversions. The guidebook has been recently updated to avoid two areas of erosion, and while one of these detours matches our longterm suggestion exactly, the other is slightly different. We expect that's the section that's caused some confusion! We will certainly look into making these options clearer (or, more likely, replacing our diversion with the one in the guidebook). If you'd like to provide any specifics about this section, our in-depth feedback form is available on our website within the Members Area, but thank you very much for the feedback you've provided here already.