We were missold the incorrect velux kit and the staff have even agreed with us that we were missold.
Yet we are being charged over £50 to fix an issue their end.
It's a shame that a company would...
Skaityti daugiau
Madalina
Condell Ltd
2 years ago
Hi Craig. Thank you for taking the time to offer feedback. We apologies for the inconvenience caused. Velux returns come with a restocking charge, hence the additional fee. However, as there have been miscommunications from our side, we are happy to offer a discount on a future order to compensate that charge back. Don’t hesitate to get in touch with our Commercial Manager Conor Foley at cfoley@condell-ltd.com for any questions and concerns. Kind regards.
The lintel was dented in 5 places over £600 lintel struggled to get my doors in and block work pictures to follow
Madalina
Condell Ltd
3 years ago
Hi Anthony. Thanks for taking the time to offer feedback. We're very sorry to hear that the lintel was damaged in transit. We always ensure that our lintels are stored and dispatched in perfect condition. We apologise for the inconvenience this has caused and please know we would be happy to replace the damaged product. Alternatively, please contact our Commercial Manager Conor Foley at cfoley@condell-ltd.com to discuss compensation moving forward. Kind regards.
AC
Anthony Conway
3 years ago
It's fine thanks for your reply i just wanted you to know ,another builder would of sent this product back ,poor handling was the cause just for future reference thanks Conway construction
Ordered some metal wall lining over 2 weeks ago & still no delivery & all messages to request an ETA have been ignored. Shambles.
Madalina
Condell Ltd
3 years ago
Hi Daryl. Thank you for taking the time to offer feedback. We apologise for the delay. This particular product is subject to extensive allocations and manufacturing delays which pushed the advertised lead time beyond what we were expecting. We understand this has since been resolved for you. Please don't hesitate to contact us with any future enquiries and we can look into compensating you for these delays through great pricing on future order. Many thanks.
DB
Daryl Bell
3 years ago
Thanks for.cominh back to. Me & resolving the issue.
Delivery wasn’t good. Ordered lintel & was supposed to be delivered on Thursday. It never arrived until the following Tuesday. There was no correspondence at all regarding delivery. To be fair, when...
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Madalina
Condell Ltd
3 years ago
Hello and thank you for taking the time to offer feedback. On our end, it looks like the orders were dispatched in line with the original delivery date, unfortunately it was subject to logistical delays for which we apologise. We'll pass on to Matt your message and should you wish to further discuss please don't hesitate to get in touch. Kind regards.
Poor delivery
Product as described but bend on 2 corners, not a big deal as we managed to fix
Madalina
Condell Ltd
3 years ago
Hello and thank you for your feedback. We are sorry to hear your item was damaged in transit. We're relieved you were able to finish you project and apologise for the inconvenience. Should you have any concerns please contact Conor Foley at cfoley@condell-ltd.com. Many thanks.
Condell Ltd is a builder’s merchant and timber merchant based in Horsham and Hemel Hempstead and offering a nationwide service for any project from the smallest DIY job to commercial developments.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Condell Ltd is a builder’s merchant and timber merchant based in Horsham and Hemel Hempstead and offering a nationwide service for any project from the smallest DIY job to commercial developments.