„Chums“ apžvalgos

We are unhappy to see the comments you have left about your experience with our company and would like to investigate this for you. We would like to hear from you what you found negative about our service so that we can use the feedback to make it more positive. If you would like to email us with your enquiry a member of staff will be happy to listen and hopefully resolve your issues. We thank you for your time and feedback.

Thank you for your positive feedback!

Great feedback - Much Appreciated!

I am sorry to hear you are not happy with the service you have had from Chums. I can see from looking on your account notes that you were sent a duplicate order. The lady you spoke to on the phone has noted this, and added the label against your account which you received. It seems we only received the duplicate order back from you which was sent in error, this would have been the reason you have not received a credit back as you did not pay for the duplicate goods. We have now rectified the duplicate order situation which we understand was not acceptable. We thank you for your feedback and time.

We are happy to hear you are satisfied with the service you have received from us. I have had a look into your account and can see you ordered regular rise trousers, so the ones you received were sent to us in error. I am extremely sorry about this, it seems like it was a picking error made in the warehouse. If you would like to return them to us using the collect+ free returns label (you can search your nearest collect+ store on www.collectplus.co.uk), you can return them too us and we would be happy to replace them with the correct pair. I will also have your postage refunded back to you as this was an error made on our behalf. I apologize again about issue.

Thank you for you your feedback. We will take your comments into consideration. I hope you will still shop with us.

Great feedback! Much appreciated.

We are so happy to see you have rated our service and products as excellent. This is much appreciated!

Thank you for your time and feedback. I am sorry to hear you are not happy with the quality of the goods you purchased from us. If you would still like to return the goods to us we will be happy to accept them back if they have not been worn. Alternatively we can also have them inspected and we can follow the return further and have it dealt with for you. If you would like us to deal with this enquiry further please email us at enquiries@chums.co.uk

I am surprised to hear what happened to the briefs after you washed them and do apologize. If you would have contacted us about this issue we would have been able to have the quality of the briefs inspected and dealt with this for you. Unfortunately as you have disposed of the goods we are unable to take this any further. If you do wish to place an order with us again I will make sure free postage is given on your next order for you. We thank you for your time and feedback on this issue.