„Chestertons“ apžvalgos

Thank you for taking the time to leave a review, I have passed the feedback onto the relevant branch. Please do let us know if we can be of assistance with anything else.

Thank you for taking the time to leave this wonderful review of our team at the Notting Hill branch - I have passed your feedback on to them. If we can be of assistance with anything else, please do get in touch. 

We are very sorry to hear that the service you received was not up to our usual high standards. I have been in touch with the branch involved, and one of our Area Directors has tried to contact you to resolve this.  

I understand that the tenancy in question was a changeover of Tenant.  These can often be complex and depending on the situation, take longer to complete than a brand new tenancy.  The agent is reliant on all parties cooperating in order to put the documentation in place, and we do sometimes find that as the Tenants are already in possession of the property when a swap takes place, there is not the same sense of urgency on their side to action the required documentation, references, deposit swap information, ID checks etc. Due to the new legislation relating to Right to Rent, this also caused an added complication in this instance because Tenants were wanting to move into the property following the execution of the new tenancy, meaning a further process needed to be carried out. 

We appreciate that this must have been frustrating and we are very sorry that the process was not as smooth as it could have been. Our aim is to always ensure that both parties are protected and we take our compliance responsibilities seriously, always carrying out the administration required thoroughly. 

If you would like to discuss this further, please contact me on customer.service@chestertons.com

Thanks for taking the time to review your experience with us - we've passed the lovely feedback onto the Fulham office. If we can be of assistance with anything else, do let us know.

We are very sorry to hear that that you are unhappy with Chestertons.  Where we are instructed on a Let Only basis, in accordance with our Terms of Business, Tenants will be provided with the Landlords contact details or an appointed representatives.   It is vital for Tenants to be able to contact their Landlord during the tenancy and even after the tenancy may have ended to settle matters that arise in regards to the deposit settlement, maintenance issues notices etc.  We are sorry to hear that at the time you were contacted by your previous Tenant you were recovering from an operation. The Tenants were provided with your contact information back in 2014 when the original tenancy commenced, and therefore would still be in receipt of these details even if we had not reconfirmed them when approached.  Unless we have been explicitly instructed to provide Tenants with alternative contact information for the Landlord, we will always provide the Tenant with the contact information for the Landlord where we are not managing the property.  If you choose to redirect the Tenant to a representative then you are of course entitled to do so.

Thank you for taking the time to leave feedback - if we can be of assistance with anything else, do let us know.