Easy to order & delivered when they said they would
Hayleigh
Certainly Wood
3 days ago
Thank you so much for your 5-star review!
We are thrilled to hear you have had such a positive experience from ordering to delivery.
We aim for nothing but the best, and it's great to know we're meeting expectations.
Best wishes,
Hayleigh
Good company delivered on time a really good helpful driver. Pallet placed in the garage So thank you much appreciated
Hayleigh
Certainly Wood
9 days ago
Thank you for your kind words!
We are delighted that you have given your experience with us a 5 star rating and we look forward to assisting you again in future.
Best wishes,
Hayleigh
We're so pleased to hear you had a positive experience!
Quality and consistency are our priorities, and it’s always rewarding to know our customers see it too!
We appreciate you taking the time to share your feedback.
Best wishes,
Hayleigh
No respnse on shortage in consignment actually received
Hayleigh
Certainly Wood
10 days ago
Thank you for your feedback.
Having checked your order, we can see that your most recent purchase was for firelighters only, with no firewood included in the order.
We appreciate being able to talk this through with you and are pleased you have since placed your order for one of our Kiln dried crates.
Thank you for your continued custom, and we look forward to assisting you again in the future.
Best wishes,
Hayleigh
Patikimas klientas
10 days ago
Turns out I didn't actually addr the woodcrate to my order, though having g chosen a date in October was sure I had. So all resolved and looking forward to October 6th to restock my log store.
Thank you for your 5-star review!
We're delighted to hear you were happy with your purchase and that it arrived quickly.
Our team works hard to deliver excellent service, and it’s wonderful to know it’s appreciated.
We look forward to assisting you in the future!
Best wishes,
Hayleigh
They need to pay more attention to what was ordered and what they send. I ordered in summer, not the busiest months for wood products.
Atsiliepimai apie gaminius
Hayleigh
Certainly Wood
12 days ago
We appreciate your kind words on our Kindling box and want to thank you for your time over the phone and over email while we worked to resolve the mistake on your order.
We understand that your Kindling Net has now been delivered and would love to hear your feedback on it.
Kind regards,
The Certainly Wood Team
Pirkimo data: 15/06/2026
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
12 days ago
The usual excellent service.
Atsiliepimai apie gaminius
Hayleigh
Certainly Wood
11 days ago
Thank you for the 5 star review!
Your feedback is a great way to let us know we’re on track for making our customers smile!
We're delighted to hear you were happy with your purchase of our Mixed Hardwood crate and we look forward to assisting you again in the future.
Best wishes,
Hayleigh
Usually excellent, this load was delivered a bit late in the day 4.30 pm which meant wheelbarrowing logs from the pavement at a busy time also lorry struggled to park due to heavy traffic.
Atsiliepimai apie gaminius
Hayleigh
Certainly Wood
12 days ago
Thank you for your 5 star review!
We are thrilled you are pleased with your purchase and have found the right fit for you in our Kiln dried logs in Bulk bags!
We appreciate you taking the time to give your feedback and look forward to assisting you again in the future.
Best wishes,
Hayleigh
Pirkimo data: 26/06/2026
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
14 days ago
All when very well, the delivery driver was very helpful and dropped the bags at the most convenient position for me.
Hayleigh
Certainly Wood
12 days ago
Thank you so much for your 5-star review!
We're delighted to hear you were happy with your purchase and the Palletline delivery service.
I've passed your comments onto the team, and we look forward to assisting you again in future.
Best wishes,
Hayleigh
Certainly Wood were excellent - Palletline delivery let down by awful notification messages.
Atsiliepimai apie gaminius
Hayleigh
Certainly Wood
15 days ago
Thank you for your wonderful review!
We're thrilled to hear you're pleased with the quality of our wood. This is very important to us, and it's great to know we're meeting expectations.
Regarding your delivery ETA, we are sorry that on this occasion your notification was not updated to reflect any changes.
There are many things that can affect an ETA, including traffic, weather and road closure, but your ETA should have been updated to reflect this and we have passed your comments onto the couriers.
Thank you for taking the time to give your feedback and we look forward to assisting you again in the future.
Best wishes,
Hayleigh
Patikimas klientas
15 days ago
Thank you for your response which prompts me to now wonder if anyone reads the adverse comments prior to responding or is it rather that stock answers are simply posted without any consideration of the need for remedial action. There was not a delay in delivery. I was advised that my delivery would take place at a time some ten hours prior to the sending of the ETA. I had assumed an ETA message would be sent in advance of rather than after the ETA. It waz was also sent some six hours after the company had delivered the load. I can understand delivery times slipping but the messaging here is farcical. I would also point out that this is the second time in succession that my ETA notifications has happened after the delivery has taken place. Perhaps rather than passing on customers comments for action by the delivery company CW should take a.n active role in resolving an issue which reflects badly on their overall customer service.
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Certainly Wood is the largest specialist firewood producer in the UK having pioneered a kiln drying process nearly ten years ago. We are the ‘inventors’ of kiln dried firewood and recommended by most UK stove manufacturers and distributors. We are also the first company to be approved by Hetas under their new Solid Biomass Assurance Scheme. We supply a range of products from premier kiln dried firewood and kindling to log stores and other wood related products.