„Caunce O’Hara“ apžvalgos

Hi there, Thank you for taking the time to leave feedback. I’m sorry to hear that you are unhappy with our service. We have looked into this and can see that your policy was set to automatically renew. I can see that there was a system error and you did not receive the renewal invitation 30 days prior as is our standard process - I do apologise for this. We sent out a renewal reminder email 14 days prior to the renewal, with payment being attempted 7 days prior to the renewal, to ensure there are no gaps in cover should there be any issues with the payment. The email you received on the 2nd October was to confirm that the policy had renewed and the automatic renewal was switched on for 9th October 2023. All of our policies are set to automatically renew the following year however customers are able to cancel this at any time. If you would like to cancel your insurance or do not wish for your policy to be automatically renewed next year, please do not hesitate to get in touch with our team on 0333 321 1403 or respond to this message and we can get that sorted for you. Kind regards, Katherine

Hi there, Thank you for taking the time to leave feedback. I’m sorry to hear that you are unhappy with our service. Our SLA (service level agreement) on responses to emails is within 2 business days, although at busy times this isn’t always possible which was the case here as we had several members of staff off on annual/ sick leave as well as the bank holiday the week before for the Queen's funeral. I do apologise for our delay in getting back to you on your email from the 25th September. Our Feefo review invites are sent out by an automated system which is why they are sent promptly whereas our team respond manually to each customer query that we receive. Premium prices from insurer to insurer do vary for a number of reasons. For example, if we have a high number of claims from clients in a certain profession, this can increase premium prices as the profession is perceived as higher risk by our underwriters. The terms and conditions of policies from insurer to insurer can also vary which can again affect premiums. We are sorry to see you go but I'm glad to hear that you have found cover that suits your business needs. If there is anything further we can help with, please let me know. Kind regards, Katherine

Hi there, Thank you for taking the time to leave feedback. I’m sorry to hear that you are unhappy with our service. All of our policies run on an automatic renewal basis, unless you have requested for this to be switched off. This would be stated in your renewal invitation and welcome letter each year. I can see that you have spoken with our Schemes Account Handler, Pippa, who has resolved the issue. If there is anything else I can help with, please let me know. Kind regards, Katherine