Thank you for your feedback. We're sorry to hear that the communities that were suggested were too far from the area you sought. While we do follow up our phone calls with senior care information via email, we don't typically send duplicative emails - so our apologies if you experienced a technical glitch in receipt of messages from us. It is our standard practice to remove folks from our call lists or email subscriptions within hours of such requests, so we're sorry if you were inconvenienced by any messages you received that you did not wish to receive. If we can be of any further assistance to you, please do not hesitate to get in touch with our team: http://www.caring.com/about/contact.html We appreciate you taking the time to share your comments about how we could have served you better.