I was very pleased with the service. The team were friendly on the phone and responded to all my queries immediately and extensively. however, I got two conflicting replies regarding the performance...
Skaityti daugiau
Capital Play Ltd
Capital Play Ltd
12 years ago
Thank you for the feedback and apologies for the confusion. - Capital Play
I only rang once and the lady receiving was quite polite and sound friendly.She did not waste my time went straight to my enquiry and dealt professionally.The delivery service was excellent as well...
Skaityti daugiau
Capital Play Ltd
Capital Play Ltd
12 years ago
Thank you. Unfortunately at the moment our couriers are unable to specify delivery time slots but we do pass on instructions to leave the item in a safe place if provided. - Capital Play.
Excellent service and couldn't be happier with the trampoline matt and springs. Already replaced and given seal of approval by my daughters and the neighbourhood children!
initial order arrived quickly and after an initial problem with a damaged item Becks from Customer service quickly intervened and solved with replacement on its way the same day.
Would recommend...
Initial service excellent. Items dispatched promptly. However one item was faulty, spoken to gentleman at cust services who assured me an immediate return phone call, none was received. I followed up...
Skaityti daugiau
Capital Play Ltd
Capital Play Ltd
12 years ago
Please accept our apologies that you have not received the usual high standard of service we always aim to deliver. Our customer services manager will be in touch with you within the next day to resolve this. - Capital Play.
Bought new 10' mat for 64 7" springs + 10 new springs. Mat slack. E-mailed a query - no response.
Capital Play Ltd
Capital Play Ltd
12 years ago
Please accept our apologies that you have not received a response on this. Our customer services manager will be in touch with you within the next day to resolve this. - Capital Play.
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