„Capital Fortune“ apžvalgos

We appreciate the feedback and the Excellent rating

We love the analogy with RonSeal - and thanks for the feedback

Thanks for the Excellent rating

Thanks Mr and Mrs Cox - we really appreciate your comments and have passed them on to the Team. Thanks for the Excellent rating

Thanks Chris and Ruth - you are very welcome and I'm pleased it all went through smoothly. Thanks for the Excellent rating

Thanks for the comments and the excellent feedback

Thanks for your comments. We do appreciate your feedback. It is clear that that initial purchase price provided did change but you are right this did not fully feed through to our systems. We have looked at further ways to ensure this happens going forward. We do have a full team of advisers, document processors and administrators and we may need to communicate more effectively which other Team members will assist in preparing a mortgage. You raise a good point as this is not a problem, but it is, if we have not communicated this effectively to you. David Rostron, Business Manager

Thanks for taking time to provide this feedback. It is only by doing so, can we review what has gone so wrong and make all necessary changes. I have undertaken a detailed review into what happened here. On the date of application you did meet the lender’s ex-pat criteria. As you know, the provider then changed their ex pat offering and declined the case. Instead of immediately re-submitting the application to a new ex pat lender, we went through a lengthy appeals process to have the decline overturned as to us it seemed unfair given you met criteria on application. The wait for you and us, I agree was far too long and it is understandable you became so frustrated. The mortgage was eventually offered by a new lender but as you say months later. We normally obtain an offer within 15 – 20 business days of receiving all your documents and your case was exceptional. I sincerely appreciate, we have clearly failed you. We will in future, not pursue appeals against a lender for so long and I promise, we will learn from your experience. David Rostron, Business Manager

This is good to know and we are pleased you were happy with the service. We really appreciate the Excellent rating.

Thanks for your comments, excellent rating and of course the three kisses ***