Burrells provide an excellent on-line service for all things jewellery, they re our 'one stop shop' for us, especially with the range on offer and, in particular their huge stock of Pandora, which...
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Sarah
Burrells
5 years ago
This is amazing feedback to receive, thank you Mark. We're glad to hear you can count on us for a good selections of products and the service provided!
Many thanks,
Burrells Customer Relations
Really hard to evaluate. I saw a watch in the sale for a fair price. Every attempt to get in contact with Burrells before the purchase was quite impossible. They did not answer emails, i tried the...
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Sarah
Burrells
5 years ago
Thank you for your feedback regarding this purchase. We're extremely sorry to hear you weren't pleased with our service on this occasion and want to assure you we've taken your feedback onboard to improve our site and service.
We're unsure why you didn't receive a response initially when showing interest in the product, as we have staff monitoring our calls, emails and chats Monday-Friday, so we apologise for this. Additionally, we can only assume you didn't receive a response regarding a refund for the damages as this is something we're unable to offer on an already reduced item. We'd happily send you a pre-paid returns label to returning your item to avoid any additional costs for yourself.
We apologise once again for the inconvenience caused during this purchase and wish to inform you we're always looking for ways to improve as a business.
Kind regards,
Burrells Customer Relations
Tried Burrells as my usual store did not have the items i wanted in stock.
Good website, selecting and ordering was easy.
Order was well packed and delivered promptly despite the Xmas rush.
Will use...
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Sarah
Burrells
5 years ago
Thank you for such positive feedback, Russ. We're glad to hear you enjoyed our site, service and stock availability.
Kind regards,
Burrells Customer Relations
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