Very poor service. Item showed in stock. I payed, then the next day they cancelled the order. But interestingly they kept the item showing in stock and bumped the price up. Shady dealing practice....
Skaityti daugiau
Atsiliepimai apie gaminius
Sarah
Burrells
5 years ago
Good Afternoon,
We are very sorry we had to cancel and refund your order, unfortunately we didn't have this item in stock.
As to why it went back on to the website, I can't be sure, we will look into what went wrong with this.
Please accept our apologies for any disappointment and inconvenience caused.
Regards
Burrells Customer Service
Pirkimo data: 05/01/2021
0
Bendrinti
MC
Marjorie Connelly
Patvirtinta „Feefo“
Fearnhead Warrington
5 years ago
Ką Marjorie Connelly sakė apie Burrells:
They have responded both to my order and the return promptly and positive
Sarah
Burrells
5 years ago
Thankyou for your feedback, we are sorry to hear you were unhappy with the item you ordered. We are pleased to hear that the returns process was smooth for you.
We hope to be able to welcome you back to Burrells in the future.
Regards
Burrells Customer Service Team
Excellent from start to finish! A wide range of Pandora charms to choose from at great prices. Free postage, and quick delivery. The charms were well packaged and came with gift bags and boxes....
Skaityti daugiau
Sarah
Burrells
5 years ago
Thankyou for your lovely and positive feedback, we are pleased to hear the order and delivery process were so straightforward and quick.
We hope you will enjoy your Pandora charm collection.
Regards
Burrells Customer Service
Amazing service as always. Great family run business offering value for money and quality products
Sarah
Burrells
5 years ago
Thankyou for your lovely feedback, we are so pleased you were happy with your purchase. We hope the recipient of the earrings will enjoy wearing them.
Regards
Burrells Customer Service
Always fast and efficient service.ive never had any problems.
Sarah
Burrells
5 years ago
Thankyou for your positive feedback, we are pleased the whole process was so straight forward. We hope you will enjoy wearing your Pandora bracelet.
Regards
Burrells Customer Service
Very impressed with service from order to delivery. I tried many sites and item could not be delivered for weeks. Burrells were able to deliver within 5 days and I was delighted when the birthday...
Skaityti daugiau
Sarah
Burrells
5 years ago
Thankyou for your feedback, we are so pleased we were able to provide an easy and positive experience.
We hope the recipient of the Pandora charm will enjoy wearing it.
Regards
Burrells Customer Service
Atsiliepimai apie gaminius
Pirkimo data: 04/01/2021
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
5 years ago
They did not fulfill my online order. They were then not open about the reasons for this and did nothing to try and address the issue.
Sarah
Burrells
5 years ago
We are very sorry we were unable to fulfill your order, unfortunately we didn't have the item in stock. We try to the best of our ability to keep our website up to date, but occasionally the stock levels are wrong. We apologise if this wasn't communicated to you.
Please accept our sincere apologies for any inconvenience or disappointment caused.
Regards
Burrells Customer Service Team
Pirkimo data: 04/01/2021
0
Bendrinti
MD
Maggie Dalziel
Patvirtinta „Feefo“
5 years ago
Ką Maggie Dalziel sakė apie Burrells:
Highly recommend. Excellent and efficient. Website easy to use. Very happy with the service and delivery.
Sarah
Burrells
5 years ago
Thankyou for your lovely feedback, we are so pleased to hear you had a positive experience with the company and we hope you will enjoy your Pandora purchases.
Regards
Burrells Customer Service Team
Great service from start to finish with online ordering. I had a problem with my delivery from Royal Mail but Burrells got back to me straight away and sorted it. Would not hesitate to order from...
Skaityti daugiau
Sarah
Burrells
5 years ago
Thankyou so much for your positive feedback. We are pleased to hear you had a good experience and we were able to sort out any problems with delivery.
We hope you will enjoy your Pandora charm.
Regards
Burrells Customer Service Team
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