Public liability insurance must give the definition of liability insurance in the way clients expect to see it ,i.e protecting /covering th public
Daisy
Brooks Braithwaite
6 years ago
Hi Susan,
Thank you very much for taking time to leave your feedback. We are always striving to provide the best possible customer service, so we will take your comments about the information provided about Public Liability cover on board. I understand from our telephone conversation today that you spoke to a member of our team the other day who helped you with this.
If you need any further help with your policy or wish to discuss your cover in more detail please don't hesitate to come back to us. Our number is 0345 070 1064 and we are open Mon - Fri, 9am - 5:15pm.
Kind Regards
The Petplan Sanctuary Team
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
6 years ago
Easy to set up, all options explained very clearly, and competitively priced.
Alison
Brooks Braithwaite
6 years ago
Hello,
Thank you for your leaving your kind review! We're really pleased you found our website easy to use and navigate, whilst finding our prices very competitive.
If you ever need to contact us in the future, please don't hesitate to do so on 0345 070 1064. Our offices are open Monday - Friday, 9am - 5.15pm and a member of our team will be happy to help.
Kind regards
The Petplan Sanctuary Team
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
6 years ago
Yes . Have used before and took out identical policy
Once got through . Professional helpful and friendly.
Alison
Brooks Braithwaite
6 years ago
Hello,
Thank you for leaving your kind review!
It's great to see that our returning customers are finding our customer services team professional & friendly as always and our products are just what you're looking for!!
If you ever need to get in touch with us again, our telephone number is 0345 070 1064 and we are open Monday - Friday, 9am - 5:15pm - a member of our team will be happy to help you.
Kind RegardsThe Petplan Sanctuary Team
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
6 years ago
Yes
I was really please that I could download logos for my website. Nice touch 👍🏼
Alison
Brooks Braithwaite
6 years ago
Hello,
Thank you for leaving your great review!
It's nice to see that not only can we provide a great service & product, but we can also provide the nice touches for your business.
If you ever need to get in touch with us again, our telephone number is 0345 070 1064 and we are open Monday - Friday, 9am - 5:15pm - a member of our team will be happy to help you.
Kind RegardsThe Petplan Sanctuary Team
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
6 years ago
Yes
Clear explanation of what services are provided. Allows me to cover both dog walking and boarding, under one plan.
Alison
Brooks Braithwaite
6 years ago
Hello,
Thank you for leaving your kind review!
We're pleased that our website was clear and concise and provided you with the cover that you needed all in one place.
If you ever need to get in touch with us again, our telephone number is 0345 070 1064 and we are open Monday - Friday, 9am - 5:15pm - a member of our team will be happy to help you.
Kind RegardsThe Petplan Sanctuary Team
0
Bendrinti
TC
Trusted Customer
Patvirtinta „Feefo“
6 years ago
Ką Trusted Customer sakė apie Brooks Braithwaite:
Yes
It was a great service easy to follow and to look at the different things i could get and how much it would cost. Alot cheeper then i thought
Alison
Brooks Braithwaite
6 years ago
Hi Rhiann,
Thank you for your leaving your great review!
We're really pleased that we were able to offer you the product that you needed and that we could also provide this at a really great price.
If you ever need to contact us again in future please don't hesitate to do so. Our telephone number is 0345 070 1064 and we're open Monday - Friday, 9am - 5:15pm - a member of our team will be happy to help. Kind RegardsThe Petplan Sanctuary Team
0
Bendrinti
TC
Trusted Customer
Patvirtinta „Feefo“
6 years ago
Ką Trusted Customer sakė apie Brooks Braithwaite:
Disappointing Customer Service
Renewed my policy, payment taken in full, but my policy is showing as pending payment..??
Customer services very slow to respond. Not sure if I’m covered.....??
Daisy
Brooks Braithwaite
6 years ago
Hello Jenny,
We're really sorry to read that you weren't satisfied with the customer service experience at Petplan Sanctuary.
We strive to provide the best service possible and so take any feedback seriously. I have tried giving you a call this morning to discuss this further and left a message on your voice mail. If you would like to call us back our number is 0345 070 1054 and we are open Monday - Friday, 9am - 5:15pm. You are entitled to make a complaint if you are unhappy with the service provided, so please don't hesitate to get in touch if you wish to proceed with this.
If there is anything else that you require in respect of your cover, we will be more than happy to help. Please don't hesitate to contact us should you need to.
Kind Regards
The Petplan Sanctuary Team
TC
Trusted Customer
6 years ago
Just called, why do people feel the need to talk over you & interrupt??!! Will wait & see if this has been resolved.......?? Was made to feel all was ok & I was overreacting.....!!
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
6 years ago
Yes perfect
Great coverage, easy to purchase, great price
Alison
Brooks Braithwaite
6 years ago
Hello,
Thank you for your kind review! It's great that you found our website easy and great prices for the coverage you need.
If you ever need to contact us again in future please don't hesitate to do so. Our telephone number is 0345 070 1064 and we're open Monday - Friday, 9am - 5:15pm - a member of our team will be happy to help. Kind RegardsThe Petplan Sanctuary Team
0
Bendrinti
Patikimas klientas
Patvirtinta „Feefo“
6 years ago
Quick response to my query. Good service and happy to stay with Petplan Sanctuary.
Alison
Brooks Braithwaite
6 years ago
Hello,
Thank you for leaving your kind review! So lovely to hear that we were able to give you a quick response & good service. It's also lovely to hear that you're staying with us.If you ever need to contact us again in future please don't hesitate to do so. Our telephone number is 0345 070 1064 and we're open Monday - Friday, 9am - 5:15pm - a member of our team will be happy to help. Kind RegardsThe Petplan Sanctuary Team
0
Bendrinti
TC
Trusted Customer
Patvirtinta „Feefo“
6 years ago
Ką Trusted Customer sakė apie Brooks Braithwaite:
Quick and efficient
Nathan
Brooks Braithwaite
6 years ago
Hello Jane, Thank you for taking the time to leave us a 5* review we are happy to hear that you found the service to be quick and efficient. If you ever need to get in touch with us again, our telephone number is 0345 070 1064 and we are open Monday - Friday, 9am - 5:15pm - a member of our team will be happy to help you.Kind RegardsThe Petplan Sanctuary Team
Providing quality insurance cover for a wide range of pet businesses including dog walkers, pet sitters, groomers, kennels and catteries. Covers a wide range of species including dogs, cats and small mammals. Brooks Braithwaite are animal-risk management specialists, please contact us to discuss your insurance needs.
Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Providing quality insurance cover for a wide range of pet businesses including dog walkers, pet sitters, groomers, kennels and catteries. Covers a wide range of species including dogs, cats and small mammals. Brooks Braithwaite are animal-risk management specialists, please contact us to discuss your insurance needs.