„Brookes UK Ltd.“ apžvalgos

Many thanks for the feedback, we are sorry we have not replied and acted upon your emails. We have discovered that you have replied back to an automated generated confirmation email which goes into an unmanned email address. We are now working on a system to retrieve these emails or stop messages coming into this area. We can only apologise for the lack of response and thank you again for highlighting a really important oversight. Ian

Thanks for update. We confirm that all emails coming into sales@ebrookes.co.uk are read. However, we have an automatic filtering email collection which files all the customer confirmation emails - our system has picked this up along with your email and filed it, every time a customer places an order we receive one these emails, your email was attached to this confirmation. We receive 100s of these confirmation emails per day. Its a gap in our system which you have kindly unearthed, for this we are extremely grateful. We achieve consistent high levels of customer service, with 96% independent positive feedback. Thanks again for taking the trouble to highlight this shortfall, we confirm our systems have now been changed. Ian

Many thanks for your kind understanding. Having great comments like this really helps us improve our service. We are extremely grateful. Ian

Thanks for your feedback & patience, we received the order on the 19th May 2015, 18:47:43 and disptached it on the 20th May, direct to your address in Louth, Ireland. We need to investigate why the delivery didn't arrive within 2 days. I will arrange for a colleague to contact you on Monday and refund the additional £12.99 charge. I am extremely sorry for the inconvenience caused. Thanks again for letting me know, we will be in contact. Ian