Great website, easy to navigate and plenty of information about holiday sites and the local area, I like I can add or remove extras and am able to upgrade accommodation easily
Trying to book our holiday was rather confusing and we couldn't get insurance because the oldest in our party is 87. There was also nowhere to add payment for our dog who is coming with us. The...
Skaityti daugiau
Customer Services
Breakfree Holidays
6 years ago
Thank you for your feedback. We are sorry that you encountered problems when trying to book online, which must have been frustrating for you. We are sorry to hear that you have encountered problems when trying to add your dog to your holiday booking. To be able to add a dog to your holiday booking you need to select dog friendly accommodation, the dog charge is then automatically added. You may be able to add a dog directly with the Park Operator, but this would be subject to their availability and prices.
Patikimas klientas
6 years ago
Good grief! I reviewed this on 17th January and I had a reply today, 3rd April which rather says it all, meaning that your reply time is very poor as this was posted well before Coronavirus.
How is someone meant to know to select 'dog friendly accommodation' when that option was not found at any of your 'dog friendly' parks? Either your park is dog friendly or it isn't. I am a customer not a mind reader and find your reply somewhat insulting. If there was an option to choose dog friendly accommodation don't you think I would have chosen it? Perhaps it's time to re read your booking pages from a customer point of view and make the necessary changes for dog accommodation to say if it is already booked up or not available and also include one or two late evenings for customer queries for those of us who work long, hard hours.
As for my dad at 87, the retirement age has gone up as people are healthier and living longer so please don't write all the elderly off. Like many retirees these days, my parents are fit and probably able and willing to do more than many younger people.
Please don't bother to reply as I will probably be retired myself by the time you get around to it and I intend to go on a cruise when that happens.
Pirkimo data: 05/10/2020
1
Bendrinti
ML
Mrs Lamerton
6 years ago
Ką Mrs Lamerton sakė apie Breakfree Holidays:
Purely for politely responding to my tongue in cheek feedback. Our break was postponedbto a late date
Try testing the website before it goes live at midnight for the local newspaper promotion. After nearly two hours trying to book breaks, waiting for the technical problems to be resolved, I gave up...
Skaityti daugiau
Customer Services
Breakfree Holidays
6 years ago
Thank you for your feedback. We are sorry that you encountered problems when trying to book online, which must have been frustrating for you.
website and info to get passwrd change is a nightmare and they try to take you to the breakfree web site instead of the daily mail cheap holidays
Customer Services
Breakfree Holidays
6 years ago
Thank you for your feedback. We are sorry that you encountered problems when trying to book online, which must have been frustrating for you. If this happens, we recommend that customers call our customer service team who will do their best to help.
Patikimas klientas
6 years ago
They just will not make it easy to contact them. Put your phone number on here you idiots
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