„Boxes for Moving Home“ apžvalgos

Firstly, thank you for your considered response and apologies, in advance, for the lengthy reply. I completely understand your frustration with the courier; there's no excuse for poor communication. Unfortunately, though, at the moment, they are the only courier that will take our oversize parcels without applying punitive charges. Whilst it will be little consolation to you, under the circumstances, they are getting better. Nevertheless, your comments will help us in our eternal quest to either find an economical alternative or turn Yodel into the perfect partner. Good luck with the rest of your move :-)

thank you so much for taking the time to review. often we only hear from people when things haven't quite gone to plan so it's really nice to hear from customers when they do :-) good luck with the rest of your move!

Well, this is a first. Normally, I find myself apologising because we've not delivered fast enough but here I'm apologising for delivering too quickly! In way of explanation, we use a courier to deliver and they collect from us every day (Mon/Fri). They usually then deliver to our customers the next working day. Sometimes, though, if there's room on the van, and in order to get ahead, orders collected on a Friday are delivered on the Saturday. For most people this would be a bonus but I guess for some it will be inconvenient. Sorry.

I'm so sorry the courier failed to get the packing materials to you in time. Sometimes there's no excuse. Sometimes **** happens. We are still trying to find out from the courier why they were unable to get the delivery to your address. Whilst we may not have had the full address initially, we did send the order out again (with the complete address) and still there was a problem. Once we know why, I'll let you know but apologies again for the unnecessary stress.