Kaip renkami „Feefo“ atsiliepimai?

Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.

Kas gali palikti „Feefo“ atsiliepimą?

„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.

Kaip tikriname atsiliepimus?

Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.

Kaip elgtis su netikrais atsiliepimais?

„Feefo“ užkerta kelią netikriems atsiliepimams, nes atsiliepimus kviečiame teikti tik patikrintus pirkėjus.

Blacks Atsiliepimai | Klientų aptarnavimo atsiliepimai apie https://www.feefo.com/reviews/blacks | „Feefo“

PD

Pavlo Duma

6 years ago

Ką Pavlo Duma sakė apie Blacks:

Good value but clunky checkout and shipping

Very average. Despatch times slow and communication issues: Emails and voice have been at odds, and orders recorded as despatched one day, but not received by the carrier until 3 days later. ...

Skaityti daugiau

Jack

Blacks

6 years ago

Hello Pavlo,Thank you for your review.I am sorry to hear about the issues at checkout and the delays with the dispatching of your order.At the moment, there are some delays in transit with our orders. In regards to the discounts, please email us at onlinereviews@blacks.co.uk along with this reference number #10012276, full name, order number and billing address.I look forward to your email.Kind Regards,Jack,Blacks Online Review Team.

PD

Pavlo Duma

5 years ago

I responded to Jack with more details, however I received a rather 'corporate' response that did not engage with Blacks Web shop shortcomings I raised. I was not left feeling they would be addressed.

Atsiliepimai apie gaminius

Pirkimo data: 22/04/2020

0

WR

Will Reeves

6 years ago

Ką Will Reeves sakė apie Blacks:

Terrible customer service and returns - they will steal your money.

Simply terrible. I was sent a defective item (the light didn’t charge properly). I liked the lamp so asked for a replacement. I was asked to pay the return postage - I looked up the distance...

Skaityti daugiau

Mollie

Blacks

5 years ago

Hello Will, Thank you for your review. I am sorry to hear that you are unhappy with your purchase! I would like to thank you for your feedback regarding this as ultimately it helps us to improve. Looking into your account I can see that this has now been resolved for you. Please be assured that nothing pleases us more than when our customers are happy and we hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

Atsiliepimai apie gaminius

Pirkimo data: 06/04/2020

2

Patikimas klientas

6 years ago

Order arrived promptly and when I returned the trousers that did not fit the return via InPost was convenient and the refund was processed quickly.

Atsiliepimai apie gaminius

Pirkimo data: 22/04/2020

0

SB

Szabó Erzsébet

Miskolc, Hungary

6 years ago

Ką Szabó Erzsébet sakė apie Blacks:

Perfect.

Fast delivery.

Atsiliepimai apie gaminius

Pirkimo data: 21/02/2020

0

Patikimas klientas

6 years ago

Just to long

Very long and bad. Cancelled order before dispatch. They sent it anyway. Took money before dispatch. Whole process took four weeks. Won't use again.

Mollie

Blacks

5 years ago

Hello, Thank you for your review. I am sorry to hear that you are unhappy with your shopping experience with us! Looking into your account I can see that this has now been resolved for you, however I would like to thank you for your feedback and assure you that we value your custom highly and would love to see you return. We really hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

Pirkimo data: 22/04/2020

3

CJ

Charles Johns

6 years ago

Ką Charles Johns sakė apie Blacks:

Merrell Ontario 85 Midboot

The order was delivered promptly and the boots fit perfectly.

Atsiliepimai apie gaminius

Pirkimo data: 06/04/2020

0

JF

Jamie Fixter

6 years ago

Ką Jamie Fixter sakė apie Blacks:

Good service.

All arrived as promised in spite of lockdown and social distancing changes.. pricing seemed to fluctuate almost daily which wasn't particularly reassuring.

Mollie

Blacks

5 years ago

Hello Jamie, Thank you for your review. I am sorry to hear this! I would like to thank you for your feedback as ultimately it helps us to improve. Please be assured that nothing pleases us more than when our customers are happy and we wold love to see you return. We hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

Atsiliepimai apie gaminius

Pirkimo data: 09/04/2020

0

Patikimas klientas

6 years ago

Nearly 3 weeks after ordering I’m still waiting for part of my order to arrive.

Mollie

Blacks

5 years ago

Hello, Thank you for your review. I would like to apologise and thank you for your feedback as ultimately it helps us to improve. Please be assured that we value your custom highly and would love to see you return. Looking into your account I can see that this has now been resolved for you. We really hope to see you again soon. Many thanks. Mollie, Blacks Online Review Team

Pirkimo data: 23/04/2020

3

GM

Gillian Mason

Greenford

6 years ago

Ką Gillian Mason sakė apie Blacks:

Expensive mistake!

Item returned as I had no way of inflating them as I was not advised that a pump was not included & my bike pumps would not work as there was no valve on item? There was no returns label in package!...

Skaityti daugiau

Jack

Blacks

6 years ago

Hello Gillian,Thank you for the review.I am sorry to hear about the issues with your return.Please be assured that your feedback is appreciated as it ultimately helps us to improve our service.We would love to see you as a returning customer and hope that you do shop with us again in the future.Kind Regards,Jack,Blacks Online Review Team.

GM

Gillian Mason

6 years ago

I am still out of pocket by £13 as I pointed out there was no returns label no courier named as a way of return & as I couldnt speak to anyone I was obliged to send return by post if I had been informed how much it would cost I would have been better off throwing the item in the bin!!!

Pirkimo data: 12/04/2020

0

Patikimas klientas

6 years ago

Slow service

There seems to be an absence of customer service. There is a bot with set questions and answers. This does not help at all. I would like to know where my order is and why it’s taking so long. I also...

Skaityti daugiau

Mollie

Blacks

5 years ago

Hello, Thank you for your review. I am sorry to hear that you are unhappy with your shopping experience with us and the service you received. I would like to thank you for your feedback as ultimately it helps us to improve. Looking into your account I can see that this has now been resolved for you. We really hope this experience has not put you off from shopping with us again in the future as we value your custom highly. Many thanks. Mollie, Blacks Online Review Team

Atsiliepimai apie gaminius

Pirkimo data: 22/04/2020

2

„Blacks“ apžvalgos

Salomon Socks Sal M 2pk Merino MgyDaugiau šio produkto apžvalgų (17)Peržiūrėti produkto interneto svetainęGood value, good fit, comfortable - worn twice.

Hi-Gear Single Folding CampbedDaugiau šio produkto apžvalgų (1)Peržiūrėti produkto interneto svetainęBuilt well but Really uncomfortable.

Handy Heroes Hh Orb 1w Bulb Light RedDaugiau šio produkto apžvalgų (1)Peržiūrėti produkto interneto svetainęKids love it, would have preferred a warm led colour though.

Eurohike Eh 3 Led Hang Light GrnDaugiau šio produkto apžvalgų (3)Peržiūrėti produkto interneto svetainęIt’s ok, good brightness, but I’d have preferred a warm led rather than a cold coloured one.

Berghaus Bgh Air 6 Ftprint BlkDaugiau šio produkto apžvalgų (16)Peržiūrėti produkto interneto svetainęLove this tent. Only improvement would be including “black out” internal “pods”.

Brasher Brs W Grisedale Lnd GryDaugiau šio produkto apžvalgų (12)Peržiūrėti produkto interneto svetainę

Brasher Brs W Strch Tr KhkDaugiau šio produkto apžvalgų (8)Peržiūrėti produkto interneto svetainę

The North Face Tnf W Lwave Fp Gtx S NvyDaugiau šio produkto apžvalgų (11)Peržiūrėti produkto interneto svetainęPerfect. Highly recommend.

Merrell Mrl M Ontario 85 Mid BrnDaugiau šio produkto apžvalgų (4)Peržiūrėti produkto interneto svetainę

The North Face Tnf M Easy Tee YelDaugiau šio produkto apžvalgų (2)Peržiūrėti produkto interneto svetainęNothing special despite the brand and price.

Montane Montane Logo T DblDaugiau šio produkto apžvalgų (3)Peržiūrėti produkto interneto svetainęNice dense feel to the cotton, making it feel comfortable and durable.

Salomon Socks Sal M 2pk Merino MgyDaugiau šio produkto apžvalgų (17)Peržiūrėti produkto interneto svetainęComfortable - slightly on the small size (shoe size 45)

Brasher Brs M Belt DgyDaugiau šio produkto apžvalgų (2)Peržiūrėti produkto interneto svetainęBroke on second use, buckle very loosely stitched in place - if I'd have been on a long walk I'd feel pretty let down by this "outdoor" gear and Blacks for selling tat!!

Regatta Reg W Maelie Shirt LgyDaugiau šio produkto apžvalgų (1)Peržiūrėti produkto interneto svetainęLovely light summer shirt. Perfect for summer weather.

Regatta Reg W Hypdimnsion Tee BlkDaugiau šio produkto apžvalgų (2)Peržiūrėti produkto interneto svetainęDidn’t like this too. Colour wasn’t great. Fit was good. Returned.

Berghaus Brg W Voyager Ss Crew DgyDaugiau šio produkto apžvalgų (1)Peržiūrėti produkto interneto svetainęLove this tee. Light breathable and great design.

Odlo Od W Active F-Dry Ss NvyDaugiau šio produkto apžvalgų (1)Peržiūrėti produkto interneto svetainęGreat technical top for hiking.

Under Armour Ua W Armour Tnk BlkDaugiau šio produkto apžvalgų (2)Peržiūrėti produkto interneto svetainęToo big. Returned as a result.

Peter Storm Ps Nyl Webb Belt BlkDaugiau šio produkto apžvalgų (5)Peržiūrėti produkto interneto svetainęNot great quality and didn’t seem to stay tight when tried on. Returned.

Kaip renkami „Feefo“ atsiliepimai?

Kas gali palikti „Feefo“ atsiliepimą?

Kaip tikriname atsiliepimus?

Kaip elgtis su netikrais atsiliepimais?