Difficult to rate as mattress delivered was damaged but in terms of steps taken to replace it the service was excellent.
Stephen Vokins
Big Brand Beds
9 years ago
I'm sorry that there was a manufacturing fault with your mattress that was only discovered once it was unwrapped. However i'm please our team were able to rectify the problem in a timely manner.
Really comfy mattress, I'm definitely sleeping better than I used to do on my our old memory foam one! It's firm but not too firm. Really comfy and supportive!
Great mattress, but poor communication and delivery experience. Paid for delivery and removal of old mattress, which they did not. In fairness, it was resolved and mattress removed two days later.
We received excellent service from ordering on line to booking in a delivery slot with a very helpful lady.
However, we cannot say the same for the delivery. We ordered a two draw divan and the two...
Skaityti daugiau
Stephen Vokins
Big Brand Beds
9 years ago
This is the first we have heard of this problem. I wish you had contacted us at the time of delivery. i have requested that a replacement base is ordered for you. Sadly this appears to be a case of untrained drivers being used to cover a very busy delivery period. Please accept our apologies.
Patikimas klientas
9 years ago
The issue regarding the drawers has been resolved promptly and efficiently as above. Thank you.
Fast processing of order. However, I am sad to say I would not order again from you due to the courier company you use panther.....long wait for delivery, no calls when delivery delayed I had to...
Skaityti daugiau
Stephen Vokins
Big Brand Beds
9 years ago
I understand your frustration. We would expect our customers to be kept updated with any delays and will be taking this up with the carrier.
Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.
„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.
