I felt we had a personal service from this company and were kept well informed on progress of the order and delivery. Just let down by not passing on to the delivery company the need to collect an...
The confirmation of order email stated that I would be contacted once my order was ready for delivery but I did not receive any notification. It was pure luck that I was at home when the item was...
Skaityti daugiau
Stephen Vokins
Big Brand Beds
8 years ago
Thank you for your feedback. Our acknowledgement email to says if we have a mobile number you should receive a text message from the courier with a one hour time slot. Unfortunately on this occasion you gave us your landline number.
DM
Dave Mark
8 years ago
That's fine if you have a mobile phone, which I have not. Other firms send email messages to inform them their items have been dispatched and give courier arrival times, perhaps you could do the same. Very disappointed.
Professional, prompt and courteous. Happy to give extra detail and advice on the phone. Good value for money compared to other firms. Arrived promptly with easy agreed delivery slot.
Very helpful when I phoned to delay their next day delivery by a day. Arrived well wrapped and on time. Delighted with product. Wouldn't hesitate to recommend.
Very responsive - with a competitive price as compared with local suppliers. Then bed delivered on time by very helpful team.
The only snag was the faint smell (glue used in manufacture perhaps!)...
After some problems with ordering on the website I then spoke to Stephen who managed to help me out. Order taken and subsequently informed of delivery date. All went according to plan. Now a very...
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