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Hi Corinne, Lovely to speak to you last week and thank you for your feedback. I really am sorry you had so many issues with your order. Your delivery instructions regarding a small vehicle were passed over to the couriers, however it seems your local depo missed the request. You should not have been expected to drive to where the plants had been left, so I really do apologise this happened. As discussed on our call I have raised a credit note for you and I have dropped you an email with all the details on how you can use it. I hope your Cherry Laurel are enjoying their new home and the sunshine we have had over the weekend. Please accept my apologies for all the inconvenience we have caused. You have my contact details now so if you need anything else at all just let me know. Kind Regards, Judi, Customer Care