„B Couture London“ apžvalgos

Hi, Thank you for your review. We are deeply sorry to see that you have received a faulty coat. We do advise on the returns form which will have been inside your parcel that if you have a faulty item that you contact us before returning this. As we do not always need the faulty item to be returned to us or if we do then we would provide a pre paid label for this. I have looked into your order and I can see that the coat has been refunded. I hav ealso now refund the initial postage you paid for the order being sent out to you. We apologise again for the inconvenience caused by receiving the faulty item. Kind Regards B Couture London

Hi Laura, Thank you for your review. We are deeply sorry to hear that your items were faulty and mislabelled. Please could I ask for you to send photos of the sets to info@bcouturelondon.com and we can look into this and these replaced or refunded for you. Kind Regards B Couture London

Good afternoon, Edson. Thank you for your review, we are deeply sorry to hear that your set was faulty. I can see that following a discussion with our team regarding this that a refund was issued to you. Kind Regards B Couture London

Good Afternoon, Thank you for your review, great to see that you are happy with your order and your tracksuit. Sorry to hear that you had issues with smaller one, please could you send a photo of the hoodie across to our inbox info@bcouturelondon.com and we can look into this for you. Kind Regards B Couture London

Hi, Thank you for your review. We are sorry to see that you did not like your item. I have looked into this and can see that a full of the product was refunded to you. As we do not offer a free returns service we would not refund the initial postage to you. We apologise for any inconvenience caused by this. Kind Regards B Couture London

Good afternoon, Thank you for your review. We are sorry to see that your parcel was not received. I can see on the YODEL tracking that the parcel is showing as delivered on the 30/12/22. Please could I ask for you to download the YODEL app and screenshot the photo of where the parcel waqs left, please send this to info@bcouturelondon.com and we can look into further for you and get this rectified as quickly as we can for you. I have searched our inboxes with the email address attached to your order and cannot find any email from yourself. We apologise for any inconvenience caused by this.