Kaip renkami „Feefo“ atsiliepimai?

Su mumis bendradarbiaujančių įmonių vardu nepriklausomai renkame atsiliepimus. Mūsų platforma bendrauja tik su patikrintais pirkėjais, todėl galite būti tikri, kad skaitote tikrų klientų atsiliepimus.

Kas gali palikti „Feefo“ atsiliepimą?

„Feefo“ apžvalgą gali palikti tik pirkimą patvirtinantį dokumentą turintys klientai. Tą užtikriname su pirkėjais susisiekdami iškart po sandorio.

Kaip tikriname atsiliepimus?

Patikriname, ar atsiliepimai yra gauti iš tikrų klientų, juos susiedami su pardavimu ar sandoriu. Žmonės kviečiami palikti atsiliepimą tik po to, kai įsigyja iš įmonės.

Kaip elgtis su netikrais atsiliepimais?

„Feefo“ užkerta kelią netikriems atsiliepimams, nes atsiliepimus kviečiame teikti tik patikrintus pirkėjus.

AXA Insurance Atsiliepimai | Klientų aptarnavimo atsiliepimai apie {{merchantUrl}} | „Feefo“

Rodomos visos 150,821 apžvalgos (-ų)

Trusted Customer

Patvirtinta „Feefo“

Co. Cork

9 years ago

Ką Trusted Customer sakė apie AXA Insurance:

Efficient, knowledgeable and best possible rate

I was looked after by Mairead in the Midleton, Co. Cork branch. She was informative, helpful and efficient. As I was moving from another insurer she made the transition seamless. I would recommend...

Skaityti daugiau

Patikimas klientas

Patvirtinta „Feefo“

9 years ago

Car insurance feels like very poor value for money.

Phone call took too long due to confusion about my policy. Little feedback during these long waiting times.

Paul Monks

AXA Insurance

9 years ago

Hi Stephen,

Thank you for your feedback. Please accept my apologies for the delay you encountered. Your original policy had developed an I.T. issue that could not be rectified and a new policy had to be set up. The delay you encountered on the phone was excessive. Our staff should have arranged a call back with you and then rectified the situation before contacting you with the result rather than have you waiting on the phone.

Thank you for renewing your cover for another 12 months and we look forward to being of service to you in the future.

Regards

Paul

Patikimas klientas

Patvirtinta „Feefo“

9 years ago

AXA drive save is very frustrating and isn't explained properly at the start of my policy

Patikimas klientas

Patvirtinta „Feefo“

9 years ago

Very straightforward, did the business with excellent friendly and businesslike staffer.

Paul Monks

AXA Insurance

9 years ago

Hi Patrick,

Thank you for renewing your policy for another year and thank you so much for your positive feedback. I will pass it along to the manager of the Navan office.

Regards

Paul

Patikimas klientas

Patvirtinta „Feefo“

9 years ago

happy

Very polite and very helpful and very easy to understand the product I was buying

Patikimas klientas

Patvirtinta „Feefo“

9 years ago

See above

My first operator was difficult to understand, english was not her first language, when I asked to speak to her supervisor, she hung up on me. I had to ring back on this occasion I got Kenny who was...

Skaityti daugiau

Patikimas klientas

Patvirtinta „Feefo“

9 years ago

a convenient, efficient good service

I dealt with the office in Lucan, very helpful and efficient staff, had my disc and cert in a very short space of time. I would recommend the company. My wife and son are also insured with the...

Skaityti daugiau

Patikimas klientas

Patvirtinta „Feefo“

9 years ago

Update and price

They never update

Erika Rafferty

AXA Insurance

9 years ago

Hi Roy,

Thanks you for your feedback. Can you clarify what you mean by they never update?

Regards,

Erika

Patikimas klientas

9 years ago

they never keep update with a claim I had with them

Michaela Deeny

AXA Insurance

9 years ago

Hi Roy,

Thank you for taking the time out to speak to me on Friday when I called.

We are always happy to receive feedback on how we can improve on our service.

Kindest Regards

Michaela

Trusted Customer

Patvirtinta „Feefo“

Cork

9 years ago

Ką Trusted Customer sakė apie AXA Insurance:

Very dissatisfied customer

As a long term customer of Axa insurance I'm a disgusted at the price of my insurance policy I am driving 11 years and 10 out of 11 have been with Axa I never put much effort into shopping around to...

Skaityti daugiau

Erika Rafferty

AXA Insurance

9 years ago

Hi Martin,

We appreciate the time you have taken to leave this feedback.　

Unfortunately, there has been an increase in premiums across the insurance industry due to a number of reasons, including rising claims costs and high court awards. The majority of customers across all companies are seeing price increases as a result. At AXA we try our best to minimise these increases, while still offering a great product to suit our customers needs.　

We really appreciate your custom and would like to take this opportunity to thank you for your continued loyalty to AXA and for renewing your policy with us.　

Kind Regards,　

Erika　

Patikimas klientas

Patvirtinta „Feefo“

9 years ago

It's getting very expensive

Paul Monks

AXA Insurance

9 years ago

Hi Mohamed,

Thank you for your feedback. We accept your point that insurance is getting very expensive. There have been significant rate increases all across the country this year with all customers experiencing price increases. In your own case, the rates are higher than last year, plus you changed from a 1.2 car to a 1.6 car, which is a higher insurance group and contributed to the increased price.

We thank you for your continued custom and if you have any questions, please fell free to contact me.

Regards

Paul

Negavote kvietimo palikti atsiliepimą?

Feefo Trusted Service Awards

Mūsų nepriklausomuose apdovanojimuose pripažįstami geriausi klientų aptarnavimo prekių ženklai. Nugalėtojai išrenkami pagal klientų gautus atsiliepimus.

Kas yra „Trusted Service Awards“ apdovanojimai

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„AXA Insurance“ apžvalgos

Kaip renkami „Feefo“ atsiliepimai?

Kas gali palikti „Feefo“ atsiliepimą?

Kaip tikriname atsiliepimus?

Kaip elgtis su netikrais atsiliepimais?