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Thank you for taking the time to share your experience with us. We sincerely apologise for being unable to fulfil your booking as expected. We work with live availability for Warner Bros Tour tickets, and while this process is usually seamless, there are rare instances where availability can change quickly between adding a booking to your basket and finalising the payment. We also regret that the alternative options offered did not suit you. We completely understand how frustrating this must have been, and we’re very sorry for the inconvenience caused. Our goal is always to provide the best possible service, and we recognise that we have fallen short of your expectations on this occasion. We truly hope you might consider giving us another opportunity in the future. If you have any further concerns or questions, please don’t hesitate to reach out to us. Kind regards, Attraction Tickets Team