„Approved Garages“ apžvalgos

Many thanks for using Approved Garages and taking the time to leave us a review. We firstly would like to offer our apologies for any inconvenience that this enquiry caused you. The Approved Garages team did their best to ensure you had a positive experience using our website. Once your enquiry was submitted to the Approved Garage website, we forwarded your enquiry to the garage by email and additionally sent a copy to them by SMS text message – this is our standard procedure for every enquiry. The feedback left on Feefo should solely concern your Approved Garages website experience, not concern the experience with the garage itself. We will, however, get in touch with the garage to make sure you receive a response to your enquiry.

Dear Mr Bradbury, Many thanks for using Approved Garages and taking the time to leave us a review. My name is Toufic Diab and I'm the Web Development Manager at Approved Garages. Few seconds after your booking was made on our website, an email was sent to Mastertech Assist Ltd informing them of your booking. The email was sent to the garage on the 15th of February 2016 at 09:42am, and an SMS message was also sent to their mobile number asking them to confirm the booking with yourself. A copy of the email and the SMS notification can be sent to you if you wish to receive those. Having not seen any response from the garage on the 16th of February, the Approved Garages team called the garage, informed them of your booking and asked them to confirm the booking directly with yourself (which apparently haven't been done). Besides, you received an email directly after your booking was made, and the email clearly states "The booking is not confirmed until the garage contacts you to confirm it." We always make sure our customers have the best experience at our garages, but despite our efforts, errors do always happen. We are glad that the service at the garage was positive and we thank you once again for using Approved Garages. Many thanks. Kind regards Toufic Diab