Thank you so much for taking the time to write this 5-star review and for sharing your feedback regarding your recent experience with our smart blinds installation. We're delighted to hear that you are satisfied with the blinds and the overall service, particularly the professionalism of our installer!
We also appreciate your comments regarding the explanation of the smartphone app to operate your new blinds. We would like to apologise for any confusion caused during the demonstration. Our installers are highly trained and aim to provide clear, detailed guidance on all aspects of the products we supply. In this instance, it seems the installer was trying to provide helpful advice based on his own personal experience, which may not have been the most effective approach for all customers.
Please rest assured that we take your feedback seriously, and we will review this situation to ensure that our training continues to meet the needs of all customers, including those who may find new technology challenging as you suggest. If any additional training is required, we will ensure it is provided to our team to improve the clarity and quality of future app demonstrations.
Should you require any further assistance with the programming of your blinds or using your Ultra Plus app, we have a dedicated Product Support team who are on hand to help! You can reach them on 0117 963 7734 (option 3, then option 2).
Thank you again for your valuable feedback, and we trust that your new blinds will bring you much joy in the years to come!
Kind regards,
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