„Andertons Music Co.“ apžvalgos

Hi there, I'm sorry to read that you're disappointed with your experience, particularly after investing in one of Strandberg's flagship instruments. We appreciate your concerns regarding the cosmetic issues identified on arrival, which we sought to resolve with a partial refund shortly after delivery, and we're equally sorry to hear about the subsequent issue you've experienced with the truss rod. As an international retailer, we require products to be returned to the UK for inspection before we can determine the appropriate warranty resolution. This process, including return shipping arrangements for international customers, forms part of our published international terms and conditions accepted at the time of purchase. We understand you've also contacted Strandberg directly. As they have advised, warranty claims should continue to be handled through the original retailer, with any technical assessment or manufacturer support taking place once the instrument has been inspected. We appreciate that this isn't the outcome you were hoping for, but we're committed to assisting you through the warranty process and bringing the matter to a conclusion as quickly as possible. If you'd like to discuss your case further, please contact me directly at help@andertons.co.uk. Kind regards, Matt Beesley Customer Service Manager