„Andertons Music Co.“ apžvalgos

Hi Mr Matthews, Thank you for taking the time to leave your feedback. I'm sorry to hear that your experience didn't meet your expectations. I completely understand how disappointing it is to place an order expecting an item to arrive within a certain timeframe, only to find out it's on backorder and have the expected delivery date change more than once. We appreciate that when you place an order, you're looking forward to receiving it as soon as possible. We do our best to make stock availability clear on our website, and items awaiting supplier stock are listed with an estimated availability date. We also provide a reminder at checkout that orders containing out-of-stock items will be dispatched once all items are available. That said, we appreciate that this doesn't lessen the frustration when supplier dates change after you've placed your order. Unfortunately, we have to rely on the information provided by our suppliers for expected delivery dates, and while we always aim to keep these as accurate as possible, they can sometimes change outside of our control. We recognise this isn't the experience you were hoping for, and we're sorry for the disappointment this caused. Thank you again for your feedback. We've taken your comments on board as we continue to look for ways to improve the information and communication we provide throughout the ordering process. Kind regards, Matt Beesley Customer Service Manager