Thank you for taking the time to leave your review, and we're truly sorry to hear about your recent experience with us.
We completely understand your frustration regarding the incorrect part and the delays in processing your return and refund. While we strive to provide accurate advice—including through our AI-assisted tools—we fully accept that it's our responsibility to ensure that the service and support you receive is both helpful and reliable.
It’s clear that in this case, we fell short, and for that, we sincerely apologise.
We're currently reviewing this internally to help prevent similar issues from happening again. We’re also working to improve the speed and clarity of our returns and refund process to make things smoother for our customers.
We value your feedback and are sorry to have lost your trust. If there's anything further we can do to make things right, please don’t hesitate to get in touch with our team directly. Kind Regards AllPondSolutions Team
