„All Cures“ apžvalgos

Good afternoon, Thank you for your feedback. The email you received with the tracking number was the despatch confirmation email, however, the tracking method for the postage level you choose only shows when a delivery has been attempted, not where it is in the system. Having tracked it just now, I can see that your order was delivered on the 5th of January. As for the delay in you receiving your order, there was a note when you placed the order saying that we would not be despatching your order until after Christmas as we were closed. We shipped your order on the 29th when we returned to work and your order was delivered on the 5th, 5 working days after we despatched it which is within our estimated delivery time. I am sorry that you felt our delivery was slow, but we did inform you that there would be a delay in despatching your order because of Christmas and bearing in mind bank holidays, your order still arrived on time. Going forward we will try and find a way to make the estimated delivery dates clearer. Regards Allcures

Good afternoon, According to Royal Mail your order was delivered from the Ashford sorting office on the 2nd of January. If you still do not have this order to hand, please check with other members of your household and your neighbours to see if they have taken it in for you. If you can still not find your order, please contact customercare@allcures.com and they will be able to resolve your issue. Regards Allcures

Good afternoon, Thank you for your feedback. I have checked your order and it was placed after we shut for Christmas (I believe this was mentioned on the shipping page). We shipped your order when we came back on the 29th of December and it was delivered 4 working days later on the 4th of January. We apologise if you feel that your order was delayed but your order was delivered within 3-5 working days of despatch as we state in our website even if the bank holiday made it seem longer. Thank you once again for your time and I hope you have a good day. Regards Allcures

Good afternoon, Thank you for your feedback. We did send the order to the correct address but there was an issue with Royal Mail sorting the order that meant that the address was not recognised. When this was pointed out to us we immediately arranged for a replacement order to be sent out that was delivered on the 4th of January. I am sorry for the problem with your order and hope hat it has not caused you too great an inconvenience. Regards Allcures