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Good Morning, Thank you for your comments. I have emailed you regarding your issues to help us clear up this issue. Any suggestions you have may be able to help us to improve our service. Please accept our apologies for any inconvenience this may have caused you. Please contact us on 01158 240259 should you have any further problems Kind Regards Debbie Jones

Thank you very much for your comments. Please accept my apologies for your problems. I'm not sure why you couldn't get in contact with us. I have looked through our email system and cannot find an email from you. Our Live Chat system is on from 9am until 4pm and so are our phones. I will be having all our systems checked and hopefully this will be cleared up shortly. I have spoken to the company who delivers the pallets for us. They did not try to contact you as they was passing through the area and took a chance to get the pallet to you quicker than normal. If they were unable to deliver at that time, they would most certainly have contacted you to book in a delivery. Should you have any other issues, please do not hesitate to contact me on my personal email deborah@alertelectrical.com or call us on 01158 240259 Kind Regards Debbie Jones