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Thank you for your constructive feedback. Your comments have been noted, we will pass on your comments regarding the product to the manufacturer. Kind Regards Martin Randall

Good morning Sandip, Apologies for the delay with your order. Unfortunately, with the Tass range of products, we don't keep a large enough quantity of stock in our warehouse to have fulfilled your order instantly, as it's such a difficult product to keep stock of for a number of reasons. Due to that fact and that your order was placed on December 18th - the last Friday before Christmas, at which point many of our suppliers had already shut down for Christmas so we weren't able to obtain any extra stock before the new year - we had no way to get your goods to you as soon as necessary. Again, apologies for any inconvenience this may have caused. Kind regards, Sam Hayman