They did an amazing job they were really helpful I would go back to them
Lorna
Ausloans Finance
4 years ago
Hi Giuseppe
On behalf of Francis and Ausloans, thank you for the great comments, we are happy to hear you felt we deliver a good prompt service
Our brokers understand how important our service is to our clients and work hard to transact in a polite and professional manner, striving to get you the best deals. We look forward to assisting you and your friends in the future.
Kindest Regards,
Lorna
0
Bendrinti
Patikimas klientas
4 years ago
After filling out a calculator form online, I was spammed with calls (up to 6 a day) for more than two weeks despite unsubscribing and advising I no longer needed the service.
Lorna
Ausloans Finance
4 years ago
Hi ,
I am saddened to see your comments, I can see you settled finance with our broker Angela on 17/11/2021
I apologize if your details remained in our dialler solution, be assured I will follow this up and check our technology. We do not want our clients to feel spammed, I'm sure you will appreciate three to four attempts at different times in the day to help us reach our clients.
I apologize again if in this case, you told us to cease details are updated and removed.
Please to see we were able to find you the right solution,
We hope your experience with our dialler has not overly tarnished the experience with Our broker and service in getting you a great deal.
Regards
Lorna
Patikimas klientas
4 years ago
And here is where the confusion lies. Yes, Angela did settle a loan for me and was incredibly professional and helpful throughout the whole process and can not be faulted, however I wasn't aware she was from Ausloans as her details are from another company stated another company.
Around the same time I started liasing with Angela, I completed the online calculator and the spaming of calls and texts messages began. If you are the same company, surely those contacting me relentlessly would be able to see I was a new or current customer under Angela when using my details and if not, can I suggest this is something to be looked at and rectified.
As I said, Angela was faultless to deal with as a Broker and I will be using her in the future as I discussed with her, though I was completely unaware you were one and the same!
Lorna
Ausloans Finance
4 years ago
Hi ,
Yes Angela works under our umbrella and our contacts are dropped into a dialer solution and contacted throughout the day, messaging is automated and as aforementioned I will investigate.
We certainly don't want clients to feel spammed as we make a maximum of three to four calls a day to reach out at the best times and we will review this moving forward.
We take all feedback on board to help us improve
we apologize again and thanks for reaching out to us
Regards
Lorna
0
Bendrinti
TK
Thomas Kok
4 years ago
Ką Thomas Kok sakė apie Ausloans Finance:
Good service
Lorna
Ausloans Finance
4 years ago
Hi Thomas
On behalf of Chris and Ausloans, thank you for the great comments, we are happy to hear you felt we deliver a good service but saddened to see you were not likely to recommend us
Our brokers understand how important our service is to our clients and work hard to transact in a polite and professional manner, striving to get you the best deals. We look forward to assisting you and your friends in the future.
Kindest Regards,
Lorna
0
Bendrinti
Patikimas klientas
4 years ago
Good prompt service
Lorna
Ausloans Finance
4 years ago
Hi
On behalf of Sam and Ausloans, thank you for the great comments, we are happy to hear you felt we deliver a good prompt service
Our brokers understand how important our service is to our clients and work hard to transact in a polite and professional manner, striving to get you the best deals. We look forward to assisting you and your friends in the future.
Kindest Regards,
Lorna
0
Bendrinti
Patikimas klientas
4 years ago
Great communication and great service to get the right loan with the best interest rate very happy customer
Lorna
Ausloans Finance
4 years ago
Hi
On behalf of Francis and Ausloans, thank you for the great comments, we are happy to hear you felt the communication was great and we got you a bonza deal
Our brokers understand how important our service is to our clients and work hard to transact in a polite and professional manner, striving to get you the best deals. We look forward to assisting you and your friends in the future.
Kindest Regards,
Lorna
0
Bendrinti
ST
Stephen Tieni
4 years ago
Ką Stephen Tieni sakė apie Ausloans Finance:
The help I was given was absolutely fantastic service and speed to have my loan sorted was awesome much appreciated Francis
Lorna
Ausloans Finance
4 years ago
Hi Stephen
On behalf of Francis and Ausloans, thank you for the great comments, we are happy to hear you felt the help was fantastic.
Our brokers understand how important our service is to our clients and work hard to transact in a polite and professional manner, striving to get you the best deals. We look forward to assisting you and your friends in the future.
Kindest Regards,
Lorna
ST
Stephen Tieni
4 years ago
Definitely will pass on details to my mates if they require any help.
Again thank you.
0
Bendrinti
KF
Kevin Ferris
4 years ago
Ką Kevin Ferris sakė apie Ausloans Finance:
I got referred to AUSLOANS, David London Specifically from a friend. Having not dealt with any loans etc in the past a great deal I was lost where to start and how to even start. David made the whole...
Skaityti daugiau
Lorna
Ausloans Finance
4 years ago
Hi Kevin
,
On behalf of Alon and Ausloans, thank you for the great comments, we are happy to hear David and Alon communicated well making the process easy and clear, keeping you informed is something we take pride in.
Our brokers understand how important our service is to our clients and work hard to transact in a polite and professional manner, striving to get you the best deals. We look forward to assisting you and your friends in the future.
Kindest Regards,
Lorna
0
Bendrinti
RJ
richard jones
4 years ago
Ką richard jones sakė apie Ausloans Finance:
Great people
Easy to deal with got the job done
Lorna
Ausloans Finance
4 years ago
Hi Richard
,
On behalf of Chris and Ausloans, thank you for the great comments, we are happy to hear we got the deal right for you
Our brokers understand how important our service is to our clients and work hard to transact in a polite and professional manner, striving to get you the best deals. We look forward to assisting you and your friends in the future.
Kindest Regards,
Lorna
0
Bendrinti
RH
Rowan Hemming
4 years ago
Ką Rowan Hemming sakė apie Ausloans Finance:
Worse finance place eva and charges 10 times to much that I cancelled it all
Lorna
Ausloans Finance
4 years ago
Hi Rowan, On behalf of Ausloans and Mark, thank you for the feedback.We are saddened to see your feedback, as I see a settlement from 1st Nov
On 26th Sept Mark sent you a credit guide and quote, this provided preliminary information about our company to you the consumer, and the quote lays out to you the estimated cost of using our services.Following this information, Mark called to discuss the best option and sent paperwork giving full transparency on how this deal looked for you. In order for this to be submitted for settlement your signature to acknowledge understanding and acceptance of the conditions was sought and obtained.It saddens us further that we have no record of correspondence advising you were not happy or didn't want to continue as you had signed and returned to the aforementioned contract. We have obligations to responsible lending and always put our clients best interests at the forefront of all we do Kindest Regards,Lorna
1
Bendrinti
Patikimas klientas
4 years ago
Speed and flexibility was amazing
Lorna
Ausloans Finance
4 years ago
Hi,On behalf of Iain and 1800Approved, thank you for the fantastic comments, we are happy to hear we were helpful and fast in the process.Our brokers understand how important our service is to our clients, striving to get you the best deals. We look forward to assisting you and your friends in the future.Kindest Regards, Lorna
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