Friendship Travel Singles Holidays 리뷰

Thank you for taking the time to share your feedback. I am very sorry to hear that your New Year break did not meet expectations and that you were disappointed with the hotel and your experience overall. We appreciate your honest comments regarding the condition of the rooms, facilities, and the lack of guidance on local activities. I am also very sorry that our host did not provide the welcome and introductions you expected — this is certainly not the standard we aim to provide, and your feedback will be addressed directly to ensure improvements are made. I’m pleased that you enjoyed the New Year’s Eve party, but am truly sorry that your 1st experience with us was not what you had hoped for. We hope you might reconsider and give us another opportunity to provide a more enjoyable experience in the future. Thank you again for sharing your experience. Regards, Karen - Customer Services.

We are sorry that there were a few issues during your trip to Seville. We have now been in contact with all guests directly regarding this, and a resolution has been reached with all parties. However, please do not hesitate to contact me if I can be of any further assistance. Regards, Karen - Customer Services.